Job Basics Updated September 25, 2023 19:24

Overview

Create a job, choose a client, and assign it to your team with only a few clicks. Scheduling in Jobber gives you the flexibility you need to book jobs, tasks, and events—faster.

In Jobber, creating a job is how you will populate your schedule with work, so let's get that calendar filled up. Using jobs you can create your schedule for when you will be doing the work, assign team members, set up the products and services you're offering, and create a schedule for when the client will be billed.

You can create a job from the dashboard, schedule, jobs page, or client by clicking More Actions > New Job. Jobs can also be converted from requests or quotes. 

Jobs and visits

Visits are each time that you go out to a client's property to do work, whereas jobs are the whole duration of work or the whole contract. 

There are two types of jobs in Jobber:

1. One-Off Jobs - Jobs with one visit, or multiple visits, but without a repeating schedule. (Eg. Spring clean up, move-out clean, HVAC repair), and one final invoice. Learn how to set up a one-off job.
2. Recurring Jobs - Jobs with multiple visits that are done periodically, or on a repeating schedule, with one or multiple invoices. (Eg. Weekly cleaning, snow removal, monthly lawn mowing). Learn how to set up a recurring job.

These jobs have different visit schedules, but one of the main differences between them is the billing frequency. One-off jobs are typically billed once at the end of the service, whereas recurring jobs will be billed multiple times such as after each visit, weekly, or monthly.

Anatomy of a job

Below is an example of what a job will look like once created and an overview of what is in each section. The job shown below is an example of what a job might look like on the Grow Plan, including job costing, time tracking, expense tracking, and chemical tracking. 

To make changes to a job, select the Edit button. 

The job overview

This section includes high level details about the job including:

• Job status
• Client name
• Job title
  This will show up as the title of the job in your schedule (according the default visit title settings in Settings > Work Settings) and on the Jobber mobile app. The job title will not show to the client and is often used as a description of the job that you will be doing.
• Job instructions
  This field is where you an add directions for your team for this job. This is also an internal field and the instructions will appear on each visit. Instructions on a particular visit can be edited from the visit on the calendar which will change the instructions for that visit only.
• Property address
  This is the location the work is taking place. 
• Contact details
  • Primary phone number
  • Email address
• Job details
  • Job number 
  • Job type (one-off or recurring)
  • Start date
  • End date
  • Billing frequency (how often this job will be invoiced for. Typically, one-off jobs will be invoiced upon job completion (this is the default for one-off jobs) whereas recurring jobs may have a repeating invoicing schedule)
  • Automatic payments (If this job is set up with automatic payments, this will say "yes") 
  • Schedule 

Line items, labor, and expenses

This section of the job includes:

• Profit bar
  The profit bar appears on one-off jobs on select plans as part of Jobber's job costing feature. To minimize the profit bar, select Hide Profitability. 
• Line items
  These are the products or services you are offering on this job. Line items can be selected from your products and services list, or added as a custom line item for this job. To add a new line item to this job, select New Line Item. 
• Labor
  Time tracking is available on select plans. These are the time entries for your team members who have logged time towards this job. Time entries for this job can be created using the timers in the Jobber mobile app or from Jobber.com by selecting New Time Entry from this job, or from the Time Sheets tab on the side navigation.
• Expenses
  Expense tracking is available on select plans. These are expenses that have been recorded against this job. To add a new expense to this job, select New Expense. 

Visits

There is a difference between a job and a visit. A job is the contract of work you are doing, whereas a visit is when you are going out to the client's property to do the work. A job may contain either one or many visits.

Visits are created when the job is created based on the schedule. You can also add another visit to the job manually. From the visits section of the job, select the New Visit button.

It's possible to make an update to only one visit rather than the full job. To edit a visit, select that visit's date from the Visits section on the job. Any updates made here only change this one specific visit. However, if you make an update to the job (such as changing the instructions) this overwrites the visits.

Billing

The billing section is where you will see a history of the invoices you've issued this client and upcoming invoice reminders. Invoice reminders appear on the calendar to remind you of what you need to invoice and when. Invoice reminders are what triggers jobs to be put into "Requires Invoicing" status, which is the status that allows you to batch invoice.

When creating a one-off job, you will have the option to invoice the job when it's complete. However when creating recurring jobs, you will set up how you want to invoice (per visit or fixed price), as well as when you'd like to invoice. The invoicing schedule you set up here is what generates invoice reminders that will prompt you to invoice for this job. If you are using automatic payments (available on select plans), the invoicing schedule created here controls when your clients will be invoiced automatically and charged.

Chemical tracking

Chemical tracking (available on select plans) allows you to track chemical and pesticide usage. This is useful in jurisdictions that require chemical/pesticide use recorded for up to seven years. This section of the job shows chemical treatments that have been logged against this job. Select Record Treatment to add chemicals used on this job.

Note: There is no chemical tracking in the mobile app. Chemicals must be recorded from Jobber.com.

Internal notes and attachments 

This section of the job is where you can add notes and upload files. These notes are internal by default, however attachments can be attached to emails. Learn more about Notes and Attachments.

Creating a new job

There are many places in Jobber where a new job can be created, including:

• the Create button from the side navigation
• the More Actions button on schedule
• the More Actions button on a client’s profile
• or from the New Job button on Home (Dashboard for non-admin users).
• the Convert to Job button on an approved quote
• More Actions > Convert to job on a request

When creating or viewing a job, there is a progress bar that appears on to the right of the job details to let you know where the job fits in the workflow. Items that are colored show that the job has progressed through that phase of the workflow. Items that are grey have yet to be created. 

Note: It's possible that your workflow won't include every step. For example, you might choose to go directly from a request to a job and that's ok! Seeing the quote icon greyed out doesn't mean you've made a mistake, it just means that there's no quote associated with this job.

Learn more about
Creating a one-off job

Learn more about
Creating a Recurring Job

Actions on jobs

From the More Actions button on a job, there are multiple actions you can take:

• Close job: To close (or cancel) a job, click More Actions > Close Job. If the job needs to be invoiced, then it will go to the Requires Invoicing status, once it has been invoiced it will then show as Archived. If the job does not need to be invoiced then it will go to Archived status right after being closed. If there are any incomplete visits you will be prompted to either remove or complete them.
  Note: If you have automatic payments turned on, completing visits will charge the client if you are invoicing per visit.

• Reopen Job: If a job is closed and archived but needs to be reopened and scheduled again, click Reopen Job beside the More Actions button in the top right of the job.
• Create Similar Job:  This option creates a new job based on how the current job is set up, with an option to choose a new (or the same) client. There are the items that are copied: 
  • job title
  • if the job is one-off or recurring
  • scheduling information minus times
  • team assignments
  • billing information
  • line items
  • attached job forms
    
    Note: The job instructions are not copied. 
    
    
• Send job follow-up email: Send your client a job follow-up email (available on select plans) to have your clients complete a survey and follow-up on the work completed.
• Email booking confirmation: Send your client a booking confirmation (available on select plans) to let them know their work has been booked. 
• Generate invoice: To make an invoice for the job click the Generate Invoice button located in the top right of the job.
  Note: You can generate more than one invoice on a job. Creating an invoice does not close the job.
• Download PDF: This will open the PDF in a separate tab in your browser. You can customize the job PDF in your PDF style settings
• Collect signature: This will bring up the signature pad that your client can sign. Check the box Send your client a copy to email the job PDF with their signature attached.
  Note: The signed PDF will be saved in the 'Internal Notes' section at the bottom of the job.

  

• Email job costs CSV: For accounts that are using job costing, a team member with the job costing permission enabled can export the job costs CSVs. This is a zip file that is sent via email containing CSV files for line items, expenses, and time sheet entries. 
  Note: iOS and Windows will allow users to open the file and CSVs, however on some devices you may need to download the zip file before opening it. 

Jobs page

Click Jobs from the side navigation to view the jobs page. The jobs page gives you a list of your jobs, including an overview to monitor statuses, as well as buttons for actions you can take from this page. This page can be used to monitor the statuses of your jobs to make sure that nothing is slipping through the cracks.

Job statuses

On the right of the job page, there is a job overview. This overview shows statuses as icons to give you a quick look at the number of jobs you have in these statuses that might require your attention.

Statuses for jobs include:

• Active: Active jobs are the jobs in progress.
• Upcoming: These are jobs with future visits scheduled.
• Today: Jobs with visits scheduled today.
• Late: These jobs are active. They have visits where the scheduled visit date has passed, but the visit wasn't completed.
• Unscheduled: These are jobs that have visits created, but the visits have been set up to be scheduled later.
• Action Required: These are jobs that are still active, but they have no more upcoming visits. You can think of action required like being "on hold". Action required is a prompt to either schedule more visits or close the job.
• Requires Invoicing: Jobs that are in requires invoicing status have an overdue invoice reminder. This is a prompt to create an invoice for this job.
• Ending Within 30 Days: These are jobs that have an end date that falls within the next 30 days. After their end date, this job won't appear on the calendar anymore.
  Note: This status refers to jobs (not visits) where the job duration is ending in the next 30 days. The end date of a job isn’t the date of the last visit, it’s the start date + the duration.  
• Archived: These are closed jobs that no longer need to be invoiced. These are the jobs that you are done with.