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While Jobber has a handful of fields you can enter information into (name, address, etc), you might have some fields of your own that you'd like to fill out. Custom fields help you track additional information that can be specific to your business. These fields exist for:
Custom fields are available on select plans. View our current pricing plans.
To check what plan you're on, navigate to the Gear Icon > Account and Billing. If you have any questions about your plan's features or pricing, our support team is here to help!
Custom fields are set up by admin users, but can be filled out by all team members with the correct user permissions.
Set up a custom field
Custom fields can be created in two places:
- In your settings, from Settings > Custom Fields
- On a create page, for example when creating a new client
To add a new custom field from your settings menu, navigate to the Gear Icon > Settings > Custom Fields. Click the + Add Field button on the level that you would like the field for.
To add a custom field from a create page, create a new client, property, quote, job, or invoice; or navigate to an existing one and click Edit. From the item's details, select Add custom field.
When you add a custom field from an item, it will be added to your list of custom fields in Settings > Custom Fields. This custom field will appear as an option on all items going forward. That means if you add a custom field on a client, when you create another client you will see that custom field for you to fill out.
Whether you're creating the custom field from the settings menu or directly from a work item, there will be the same fields to fill out while setting it up:
- Applies to: Choose whether this field is for properties, clients, quotes, jobs, invoices, or team.
- Transferable Field: Check the box to make your new field transferable. This allows your data to appear in multiple places and follow you through your workflow. Learn more about transferable custom fields.
- Name: Enter what you want the name of the custom field to be.
- Value Type: Decide how you want to store information.
- True/False creates a check box field.
- Numeric creates a field that only accepts numbers.
- Area creates a field where you can enter length and width.
- Drop Down allows you to create a drop down with certain options.
- Text field creates a box where you can enter text.
- Default Value: Set a default value entry for it to automatically apply to this field throughout your account, or leave it blank so that you can enter in this information as you go.
Transferable custom fields
When you make a custom field transferable, this means that it will transfer the information you enter at one level down to the following levels. For example, if you create a transferable custom field on a quote, it will appear on the quote, job, and invoice. Transferable fields only transfer information forwards in the workflow, not backwards.
Note: Once created transferable custom fields cannot be edited to become non-transferable custom fields.
Using Custom Fields
Custom fields and their details will appear at the top of the page that the field was created for. For example, if you have a custom field created for clients, it will appear in the top right of a client profile under their contact details.
To enter or edit information in a custom field, click Edit located in the top right of the page.
If a numeric, area, or text based custom field entry is left blank, it will NOT appear on the page, but will still appear on the edit screen to be filled in later.
Editing or deleting custom fields
To edit a custom field (including deleting it):
- Navigate to the Gear icon > Settings > Custom Fields.
- Select the custom field you wish to edit.
The edits you can make to custom field are modifying the field name and/or default value. To delete the custom field, click Delete. If you delete a custom field, the data that you have entered into that field will be deleted as well.
Note: After the custom field has been created, the field type cannot be changed and the custom field cannot be made transferable.
If you have multiple custom fields, you can drag them into the order you want them to appear by using the Drag icon to the left of them.
Editing or deleting a transferable custom field
Transferable custom fields need to be edited or deleted from the same work item they were originally created on. For example, if a transferable custom field was created on properties (and transfers to quotes, jobs, and invoices) the custom field will appear in your settings under the heading for each of these items. However, to be edited or deleted, you will need to make the change from the same heading it was added under. The origin point for the custom field will appear in green from the place and the fields it transfers to will appear in black.
When you first create a custom field it is only visible within your Jobber account. You can change the visibility of your PDFs by going into your Gear icon > Settings > Branding > Change PDF Style. Go to the tab where the custom field exists, you'll want to check the option for Show Custom Field Name. Once you update, the custom field you selected will appear both in the Client Hub and on the PDF for that item.
Custom Field Reporting
Custom field data can be seen in Reports and will be visible where they are created - as an example, to see information about custom fields on invoices, go to the Invoice report.
You'll find all of your custom fields within the Columns drop down list on the right of the report. To select the custom field to shown on the report, mark the checkbox beside it.
Franchises and exporting reports with custom fields
If you have multiple Jobber accounts which are linked as a franchise, you have the ability to export data from all your linked accounts with one click, including custom fields. These exports show the data from all your accounts in one spreadsheet.
Navigate to the report you want to export and from the Recieve excel copy button, select All columns (Franchise) to export all the columns available in this report to export this data across all linked accounts. If you only want to export the columns currently visible, select Selected columns (Franchise). If you only want to export the data from the account you are currently viewing, select the All columns or Selected columns options.
If you are including custom fields in the column options in the report, all accounts being reported on must have the same custom fields in the same order so that the information is consistent in the report export. Custom field order can be adjusted in each account by going to the Gear Icon > Settings > Custom fields and dragging and dropping the custom fields in the same order. The custom fields being included in the report will also need to have the same name across accounts. If their names vary between accounts, the field will appear with a blank column header in the report.
Import custom fields
Custom fields can be imported while doing a client import. You can bring your clients and into Jobber quickly by doing a CSV import, rather than manually adding clients one-by-one. CSV (which stands for Comma Separated Values) and TSV (which stands for Tab Separated Values) are two types of spreadsheet file which are supported in a client import with CSV files being more common. Our import process takes the data from your spreadsheet, then walks you through steps to make sure all your information formats correctly in Jobber so you aren't left hanging with missing information.
Note: Only text-based client custom fields can be imported, this does not include drop-down custom fields.
On your CSV, title the column heading what you want to name your custom field. When you import a heading that is not recognized as one of our supported fields, click Include as custom field to bring this heading into Jobber as a client-level text custom field. The custom field will be imported with the same title as your column heading, but you can still edit the custom field name on this screen if you need to change the name.
If you are doing a client import to add new information to an existing custom field, make sure to choose this same option to Include as custom field.