SMS Client Reminders
Jobber has the ability to send SMS reminders to clients of upcoming scheduled services. Texts to customers can help reduce no-show appointments, cancellations, and time spent travelling to unconfirmed jobs. This is a paid add-on with unlimited outbound messages.
Reminders are currently offered in the U.S. and Canada.
More than just reminding your clients of upcoming services, they give you the option for your clients to confirm their appointments via text, and employees on the Jobber app to send "on my way" notifications.
Enabling SMS Client Reminders
SMS Reminders are a paid add-on in Jobber and can be enabled from the Billing & Add-ons section. This is accessible by going in to the gear icon in the top right, then "Billing & Add-ons". From there, flip the feature switch to "On" and these are now enabled in the account.
You can now go to the Gear in the top right > Settings > Client Reminders to set when you want the SMS reminder to send.
You can enable 2 different reminder schedules. Each reminder can be set to deliver either 1-24 hours/days in advance of the scheduled appointment. We suggest using one email reminder and one text reminder for maximum effectiveness.
You can set a specific time for the reminder to go out or let them send out based on the scheduled visit time. This means that a reminder set to go out 1 day before the appointment would send out 24hrs before that appointment time. ie, a job at 7am on a Thursday would have the reminder go out at 7am the day before, Wednesday. It is also important to note that all times in the settings page are local, based on the time zone you have set in the Company Branding page in Settings.
On the settings page, you can view what the SMS message will look like to your client. SMS messaging is unable to be changed.
On the client end, this is what the message will look like:
Once confirmed, the client will receive a follow up message:
Once a visit has been confirmed, on the job you will then see that the appointment has been confirmed in the Visits section.
Please note that the only accepted response for SMS Client Reminders is "ok". If your clients send an SMS response other than "ok", the system will respond with a message instructing them to get in contact with your business directly.
"On My Way" Notifications
Using the Jobber Mobile app, employees can send an "On My Way" notification to the client based on their scheduled appointment for the day.
In the app, your employees will see a icon when they go into an assigned visit from the Jobber Mobile App.
They will be able to send one of two messages from this screen: an 'on my way' notification, or a 'late' notification. The client will not be able to reply to this message, only call the number provided if there is an issue.
Once sent, the client will receive a message that looks similar to the example below:
All SMS reminders and notifications sent out to clients will appear in the Client Communication Report, in the Management tab. From here, we'll see all items sent, their status, and the number the text was sent to.
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