Client Reminders

Text Message Client Reminders

SMS or text message reminders are currently available in the U.S. and Canada on our Connect and Unlimited plans

Jobber has the ability to send text message reminders to clients of upcoming scheduled services. Texts to customers can help reduce no-show appointments, cancellations, and time spent travelling to unconfirmed jobs. 

Along with reminding your clients about upcoming visits, text message reminders can also give the option for clients to confirm their appointments via text, and for users on the Jobber app to send "on my way" notifications.

Enabling Client Phone Numbers to Receive Text Messages


On the edit screen of each client, there is an option to enable their phone number to receive text messages. In order for a client to receive notifications like "on my way" text messages, this will need to be enabled. You can edit this setting by going to a client and clicking the Edit button in the top right corner.

Enabling Text Message Client Reminders

Go to the Gear icon > Settings > Client Reminders to set when you want the SMS reminder to send.

You can enable 2 different reminder schedules. Each reminder can be set to deliver either 1-24 hours/days in advance of the scheduled appointment. We suggest using one email reminder and one text reminder for maximum effectiveness. 


You can either set a specific or visit based time for the text message reminder to go out.

For example, a reminder set to go out 1 day before the appointment would send out 24hrs before that appointment time: A job at 7am on a Thursday would have the reminder go out at 7am the day before, Wednesday.

Note: Text message reminders for anytime visits will only send if you specify a time.

For example, you set text message reminders to go out 1 day before a visit that was set for Thursday but no specific time set for the visit. The text message in this case will not go out because an “All day” visit doesn’t have a time associated with it. We recommend in this case that you set your text message reminders to go out at a specific time, such as 1 day before at 9:00AM; this way your clients will always get text reminders at a reasonable time.

Note: All times in the settings page are local, based on the time zone you have set in the Company Branding page in Settings. 

On the Client Reminders page, you can edit your text message template messages. One email and one text message template will be available for both Job visits and Request assessments.


There is a character counter at the bottom of the edit section. Text messages in Jobber carry a 160 character limit, as anything over this will not send through text properly.

At this time we only support text in these messages, so we can't use emojis or URLs in the templates. This is mainly to protect against phone companies (like AT&T or Verizon) blocking our phone numbers from your clients receiving text messages.


You can also add variables into the text message reminder if you wish. This is a full list of what each text reminder variable does:


Variable Name




Account balance

Client's account balance.

Please note that when using this variable with invoices the amount shown will be the balance before this invoice is sent


Assigned employee(s)

Assigned employees on a visit


Company name

Client's company name


First name

Client's first name


Last name

Client's last name


Client name

Client's full name or company name


Client title

Client's Title (e.g. Mr, Mrs., etc.)


Your company name

Your company name. You can specify this from branding settings


Today (Day email is sent)

Email sent date


Company email address

Your company email address, as entered in branding settings.



Job description from a quote or job



Job identification number


Date and time

Displays the visit schedule



Displays the date, address, and time of the visit on separate lines


Visit date

Displays the date of the visit in words


Service address

Displays the visit service address



Displays the start and end time of a visit


On the client end, this is an example of what the message will look like:


Once the link is tapped, it will confirm the visit and redirect to the Client Hub where the client can see the appointment time and who is coming. Another way to confirm the visit is for the client to reply "ok" to this text.


Once a client has confirmed you will see the confirmation directly on the Request assessment or Visit.




Note: Please note that the only accepted response for text message Client Reminders is "ok" (OK, Ok, okay and Okay are also accepted). If your clients send a response other than "ok", the system will respond with a message instructing them to get in contact with your business directly:


"On My Way" Notifications

Using the Jobber Mobile app, users can send an "on my way" message to the client based on their scheduled appointment for the day. They will look like this: 


For more information about "on my way" notifications, check out this article.


All text reminders and notifications sent out to clients will appear in the Client Communication Report, in the Management tab. From here, you'll see all messages sent, who they were sent to, and the number this was sent to.

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