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Attract new leads by building your online reputation with automated Google review asks! Automatically send a text to your preferred clients after an invoice is paid with a direct link to leave a review for your business.
Automated Google reviews is currently being offered as a Jobber Lab. To join the lab, navigate to the Gear Icon > Jobber Labs. If you are elligible to join the lab, it will be listed on this page. Click Turn On to join.
Before your account is added to the lab, you will be prompted to check some boxes to acknowledge that:
- This feature is experimental and subject to removal or may end at any time.
- The functionality of the feature in the lab may change as we learn more about the area.
- This is a new feature and it may contain minor bugs.
- If the feature does make it into Jobber after the lab closes it may only be available on certain plans and may not be available on your current plan.
Connect your Google Business account to Jobber
To use this feature, you need to have a Google Business account. If you don't already have a Google Business account, set yours up for free here.
From the side navigation, select Marketing > Reviews. Click Connect to start the set up.
Next, you'll be prompted to select your Google Business account and agree to give Jobber access to your Google account, including the ability to see, edit, create, and delete your Google Business listings. Select Allow.
Note: These permissions (see, edit, create, and delete your Google Business listings) are what Google requires to pull your review data into Jobber. Jobber will not edit or delete any Google Business listings.
The next step of the onboarding will show you what your review ask text messages will look like. Select Continue.
From the next onboarding screen, select Complete Setup to build your review dashboard. This may take a moment to load.
Your review dashboard is where you will see the reviews from your clients. There is an overview section at the top that displays your average rating, total number of reviews, and how many review requests you have sent.
Turn off job follow-ups
If you were using job follow-ups to collect reviews previously, you may want to turn it off now that your client's will be prompted to leave a Google review so you that you're not doubling up on review asks. You will have a higher chance of gaining reviews if your clients receive a single request for feedback.
To turn off job follow-ups:
- Navigate to the Gear Icon > Settings.
- From the Settings menu, select Emails & Text Messages.
- Scroll to the Jobs section, then set the toggle for Job follow-up to OFF.
Select who to ask for a review
When creating or editing an invoice, there is a field under the invoice details for Asking for review with dropdown options for yes and no. By default, new invoices will have Yes selected.
When the invoice is sent, if the field says yes, the client will recieve a review ask by text once they've paid the invoice in full. To avoid asking too frequently or spamming your clients, review asks will only be sent once every six months to clients with a textable phone number on file.
If there is a client that you don't want to send a review ask, set the drop down to No and they will not be prompted to leave a review.
What is your clients' experience with automated Google review asks?
Clients will be asked to leave a review by text message following full payment on an invoice. If you are collecting partial payments from the client, they will not recieve a review review ask until the invoice has been paid in full.
The review ask text message is currently not customizable. The text message will say:
Hi [Client First Name], we have received [payment amount] for our recent work. Thanks for choosing [Company Name]!
Client reviews help us succeed in our community! We’d love if you can leave us a review: [Review URL]
How do I see my reviews?
In addition to appearing on your Google Business profile, your reviews are visible in Jobber.com from the review dashboard. Click Marketing > Reviews from the side navigation to open the review dashboard.
Share your feedback
If you are taking part in the Automated Google Reviews lab, we want to hear your thoughts–good or bad! To leave feedback, navigate to the Gear Icon > Jobber Labs. Then from the lab card, select Give Feedback. Enter your thoughts into the feedback form that opens and then select Submit to send them to our team.