Client Reminders

"On My Way" SMS Messages

Using the Jobber Mobile app, users can send an "on my way" notification to the client based on their scheduled appointment for the day. Clients will need to have SMS enabled to be able receive these messages. 

To send an "on my way" message, click on the message icon:

  

Note: On My Way messages can only be sent to clients on the day of a visit. 


Screen_Shot_2016-06-08_at_8.29.04_AM.png

 

They will be able to send one of two messages from this screen:

  • An 'On My Way' notification, or a
  • 'Late' notification.

The client will not be able to reply directly to this message, but is a link to the appointment in the Client Hub where your contact details will appear. 

 Image-1.jpg

 

Once sent, the client will receive a message that looks similar to the example below:

 Screen_Shot_2019-04-10_at_3.40.53_PM.png

If a client replies to this text, they will receive an auto-reply telling them to contact your company directly.

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