Customize and automate notifications to keep your clients in the loop at key points before, during, and after the work.
Using the Jobber mobile app, users can send an "on my way" notification to the client based on their scheduled appointment for the day. Clients will need to have text messages enabled to be able receive these messages.
To send an "on my way" message, click on the message icon:
Note: On My Way messages can only be sent to clients on the day of a visit.
They will be able to send one of two messages from this screen:
- An 'On My Way' notification, or a
- 'Late' notification.
These messages will show how many minutes away you are from arrival. The client will not be able to reply directly to this message, but is a link to the appointment in the Client Hub where your company contact details will appear.
If the user who is sending the On My Way text message has a phone number listed under in their profile from the Gear Icon > Manage Team on the desktop, they will have an additional option for Reply Number. If they select "company" the phone number set up in your branding will be the one that the client is prompted to call. If they select "personal" the number that appear in the text will be the number listed for that employee in their personal settings.
If the user has no phone number set up, the message will include your company branding phone number by default.
Once sent, the client will receive a message that looks similar to the example below:
If a client replies to this text, they will receive an auto-reply telling them to contact your company directly.