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Banner message reads: "Hi Dan, as part of new 'Know Your Customer' regulations, we require additional information about your business in order to verify your Jobber Payments account. Update by Mar 31, 2020 to ensure uninterrupted payment processing."
It means that we require additional information from you to verify your Jobber Payments account. Click the button for Complete Verification and you will be prompted to enter the details that we need to complete the verification. You will need to complete the verification by March 31, 2020 when the Know Your Customer regulations take effect in order to keep processing payments.
Know your customer regulations
One of the advantages of Jobber Payments is that you are able to set up your account quickly and then begin accepting payments right away. It's been proven that when you offer your clients the ability to pay via credit card that you get paid faster. That means that with the quick Jobber Payments setup you can get paid even faster.
Jobber Payments are processed through our payment partner Stripe. One of the reasons they are able to support such a quick signup process is their unique registration process, where they require a user's date of birth and last four digits of their SSN to programatically verify their identity. These requirements come from regulators and financial partners and are intended to promote transparency. They are used as a preventative measure to stop users from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.
We understand that providing this information might feel uncomfortable or you might have some hesitation. The reason that we ask for this personal information is that as of March 31 2020, new rules are rolling out as part of Know Your Customer regulations which means Stripe along with Jobber Payments need to be compliant. These regulations apply for both the United States and Canada.