Why is my Info Required for Jobber Payments? Updated November 05, 2021 19:48

Know your customer regulations

One of the advantages of Jobber Payments is that you are able to set up your account quickly and then begin accepting payments right away. It's been proven that when you offer your clients the ability to pay via credit card that you get paid faster. That means that with the quick Jobber Payments setup you can get paid even faster.

Jobber Payments are processed through our payment partner Stripe. One of the reasons they are able to support such a quick signup process is their unique registration process, where they require a user's date of birth and last four digits of their SSN to programmatically verify their identity. These requirements come from regulators and financial partners and are intended to promote transparency. They are used as a preventative measure to stop users from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes. 

We understand that providing this information might feel uncomfortable or you might have some hesitation. The reason that we ask for this personal information is to comply with Know Your Customer regulations that both Stripe as well as Jobber Payments need to be compliant with. These regulations apply in both the United States and Canada, but the required information varies slightly by country. 

Update your information

As of November 30, 2021 we will require additional information about your business for Jobber Payments. Updating information about your business is required to help protect against fraud and stay current with Know Your Customer regulations. To update your information, click Complete Verification from the banner message in your account to start entering your details in the Jobber Payments onboarding form. 

The additional information you may be prompted to update includes:

• Your address
  
  • If you are based in the United States, you must provide an address for any representatives and owners associated with your Jobber Payments account. The address itself does not have to be located in the United States. 
  • This must be a valid physical address (for example, the address must exist in Google Maps). This address cannot be a PO box. 
• Person verification
  While signing up for Jobber Payments, you'll be asked to select a representative for your Jobber Payments account and provide their information. The information needed depends on if your account is set up as a sole proprietor or a corporation. 
  
  • Sole proprietors
    • We require the full 9 digit SSN of the representative associated with your Jobber Payments account.
    • We will attempt to derive the full 9 digits from the last 4 digits provided and will only prompt for the full 9 if we are unsuccessful. 
  • Corporations
    • Representatives and beneficial owners of US companies must provide a full SSN/ITIN or an identity document such as a passport, national ID, or resident permit. 
• TIN Verification
  
  • Sole proprietors
    • The full SSN/ITIN on file must be verified with IRS records
  • Corporations
    
    • • If you are based in the United States, your company's EIN must be verified with IRS records 
      • If your EIN was recently issued by the IRS and the IRS database doesn't recognize your details yet, you can provide a recent SS-4 confirmation letter or Letter 147C so we can accept your tax details temporarily until the IRS updates its database.

Additional reading

• Know Your Customer regulations (United States)
• Know your Customer regulations (Canada)
• Stripe's security policy