Table of Contents
Overview
Customize and automate notifications to keep your clients in the loop at key points before, during, and after the work.
This feature is available on select plans in the United States, Canada, and the United Kingdom.
Note
The updated app shown in this article will be rolling out to all users in October. If your apps are set to automatically update, you will get it once the updates are available to your account and your app has been updated to the latest version available at that time.
This article covers functionality that's available with the updated Jobber App. If you are not using the updated app yet, check out "On My Way" Text Messages to learn more.
If you are interested in moving you and your team onto the updated app, start a chat and let our support team know!
Using the Jobber mobile app, users can send an "on my way" notification to the client based on their scheduled appointment for the day. The message lets your clients know roughly when you will be arriving with a team member selecting how many minutes away you are into an already created message.
Note: Clients will need to have a phone number that can recieve text messages (and have that setting toggled ON) in order to send them an "on my way" text message.
Send an on my way text message
To send an on my way message, tap into a visit from the schedule tab in the app. On the visit, tap the speech bubble icon.
Note: The speech bubble icon shows regardless if your client's phone number can be texted or not. If you send an on my way text message to a phone number that can't recieve texts (such as a landline), you will see this message: Cannot send on my way message. A phone number that receives text messages is required.
If you are using two-way text messaging (available on the Grow plan), after selecting the speech bubble icon, you will see a menu with options to either send a text message or on my way text message. Tap Send on my way text.
From the Send on my way text screen, select how many minutes away from arrival you are. The options are:
- 15 minutes
- 30 minutes
- 45 minutes
- 60 minutes
Once sent, the client will receive a message that looks similar to the example below:
The text will include a link to view the appointment details in client hub, including the assigned team members.
If a client replies to this text and you are not using two-way text messaging, they will receive a message asking them not to reply to this number.
The phone number that the "on my way" messages are sent from varies based on if you have two-way messaging enabled or not. If you are using two-way messaging, the "on my way" text comes from your dedicated phone number. If you are not using two-way messaging, the text comes from a pool of phone numbers where your client cannot reply directly via text. In either case, these messages are not sent via your employee's phone number.
Two-way text messaging
Two-way messaging is available on select plans in the United States, Canada, and the United Kingdom.
Another option for sending text messages is Two-way messaging which gives your client the ability to reply back to automated messages like an "on my way" text where you can carry on a conversation. Rather than seeing an error and a prompt to reply back to you directly, you can text back and forth with your client via the message center in Jobber.
With two-way messaging, "on my way" messages are sent via your dedicated phone number.
