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In order for our Support Team to troubleshoot an issue, there are a few troubleshooting steps that we might ask if you have already tried. These are steps you can do on your own first before reaching out to support. After going through these steps if the issue still persists our support team may make a ticket to escalate the issue further.
Uninstall the app
As a first troubleshooting step, delete the Jobber App and then re-download it from the Apple App Store or Google Play Store. If you are on an older version of the app, this will ensure the newest version is installed when you download it again. Deleting the app also clears the app's cache which may resolve any performance anomalies.
Learn how to delete an app on an Apple device
Learn how to delete an app on an Android device
Confirm you're connected to the internet
In order to use both the app and the website, you do need to have an internet connection- whether that's through wifi or data or a wired connection.
In the app when you are not connected to the internet, you will see a message letting you know that you are offline.
Determine your app version and device
If you reach out to our support team for help troubleshooting an issue, they may ask for your device and app version. This helps us look into issues that may be happening across specific devices or app version and recognize wider patterns.
You can see this information in the app by tapping the Gear Icon to open the settings menu. From there, select About.
Take a screen recording
If you are reaching out to Jobber's Support Team, it's handy to share images and recordings of what you're seeing in the app to help us dig into the issue. Taking a screen recording is a great way to let us see what you're seeing and can be shared with us either through chat or email.
Learn how to take a screen recording on an Apple device
Learn how to take a screen recording on an Android device
Using Android 13 on a Samsung device
A recent OS update from Samsung introduced issues entering text (including line breaks) in the Jobber app for users of Android 13 on Samsung devices. If you're using one of these devices, make sure you are using the newest version of the Jobber App.
Once you have confirmed your app is up to date, switch to Gboard (the Google Keyboard) which should resolve this issue. Our team is working on a temporary change to text fields on affected devices.
To enable Gboard, follow these steps:
- If you haven't already installed Gboard, download Google Play Keyboard from the Google Play Store. If you already have Gboard installed, move to the next step.
- Open the Gboard app. You will be prompted to enable Gboard in your Language & Input settings. Select Enable in Settings.
- From the Keyboard list and default settings menu, set the toggle for Gboard to On.
- Next you'll be prompted to set Gboard as your default input method. Select Input method.
- Select Gboard.
- Restart the Jobber App.
Jobber's Support Team has your back
Jobber's award winning Success Team is here to help you out! If you need assistance you can start a live chat with our team where a real person will help you out with any questions. To start a chat from the Jobber App, tap the Gear Icon then from the Support section, tap Support chat. You can also start a chat from this article from the Speech bubble icon in the bottom left corner.