Jobber App Troubleshooting Updated April 23, 2026 19:58

Overview

If you run into issues with the Jobber app, there are a few troubleshooting steps you can do on your own before reaching out to our Support Team. These are necessary steps either way and can help speed up your Support experience. If the issue still persists after going through these steps, our support team may pass the issue along to our technical team.

Jobber App Troubleshooting

If you're experiencing issues with the Jobber mobile app, work through the steps below in order. Each step resolves the most common causes of app problems before moving on to more involved fixes.

Step 1: Force close and reopen the app

Closing the app fully and reopening it clears temporary processes that can cause freezing, loading issues, or unexpected behaviour.

On iPhone or iPad:

1. Swipe up from the bottom of the screen and pause in the middle to open the app switcher.
2. Swipe the Jobber app upward to close it.
3. Tap the Jobber icon to reopen the app.

On Android:

1. Swipe up from the bottom of the screen, hold, then let go. 
2. Swipe the Jobber app upward to close it.
3. Tap the Jobber icon to reopen the app.

Step 2: Log out and log back in

Logging out and back in refreshes your account connection and can resolve syncing issues or problems loading your data.

1. In the Jobber app, tap the More (...) button to open Settings.
2. Scroll to the bottom and tap Logout.
3. Log back in with your Jobber email and password.

Step 3: Restart your device

Restarting your phone or tablet clears its temporary memory and resolves issues that continue after closing the app.

Turn your device fully off, wait a few seconds, then turn it back on and reopen Jobber.

Step 4: Check your internet connection

A weak or unstable connection is a common cause of loading errors and sync problems. If you're on Wi-Fi, switch to mobile data and try again, or vice versa. You can also try connecting to a different Wi-Fi network to rule out a local network issue.

When you are not connected to the internet while in the app, a message will appear letting you know that you are offline with a timestamp showing when you went offline.

Step 5: Update the app

Running an outdated version of the app can cause bugs that have since been fixed. Check for updates in the App Store (iPhone/iPad) or Google Play Store (Android) and install any available update.

Step 6: Uninstall and reinstall the app

If none of the above steps resolve the issue, uninstalling and reinstalling the app gives you a completely fresh installation that ensures you're on the newest version. Deleting the app also clears the app's cache, which can fix other issues that might impact performance.

Learn how to delete an app on an Apple device

Learn how to delete an app on an Android device

Once removed, reinstall Jobber from the App Store or Google Play and log back in.

Note: If the version of the Jobber App installed on your device is more than 5 months out of date, you will see a prompt in the app to install the latest version.  

Still having trouble?

If the issue persists after completing all steps above, Jobber's award-winning Support Team is here to help you out! You can start a live chat with a real person from our team right from the Jobber app by navigating through the following:

1. Tap More (...)
2. Select Support
3. Tap Support chat

You can also start a chat from this article from the Speech bubble icon in the bottom left corner. 

When you reach out, let us know which steps you've already tried, as it helps us resolve the issue faster.

How to send your device diagnostics

To troubleshoot issues with the Jobber App, the Support Team might ask for details about your device. This helps us look into issues that may be happening across specific devices or app versions and spot wider patterns. The best way to share your device details is to follow these steps:

1. Sign into the Jobber App.
2. From the bottom menu, select More, then from the More page select Support.
3. Select Share device diagnostics to copy your device details to your device's clipboard.
4. Paste the device details into a chat or email with the support team. Make sure to include the whole thing from your clipboard.

Your copied device details will look like the example below.

App version: v6.23.0 (2000007138)
Device: Apple iPhone (iOS 18.4)
Network: {
"type": "wifi",
"isConnected": true,
"details": {
"ipAddress": "10.0.0.XXX",
"subnet": "255.255.255.0",
"isConnectionExpensive": false
},
"isInternetReachable": true
}

Take a screen recording

If you are reaching out to Jobber's Support Team, it's handy to share images and recordings of what you're seeing in the app to help us dig into the issue. Taking a screen recording is a great way to let us see what you're seeing and can be shared with us either through chat or email.

Learn how to take a screen recording
on an Apple device

Learn how to take a screen recording 
on an Android device

Share your screen with Jobber Support

Cobrowse is a tool used by our Support Team to securely connect to your account in a live session to help guide you in real time. This tool automatically hides sensitive information like passwords and payment details and you can pause or stop the session at any time.

Start a session by opening your app and tapping More, followed by Support, then Share Screen.

Once your Support has connected you’ll be prompted to Accept the session to start sharing.

To stop sharing, tap End Cobrowse Session on the bottom of your screen.