Table of Contents
Overview
Efficiently route the day's work, assign incoming jobs to the closest team member on the map, and know their whereabouts as they're on the move.
GPS Waypoint Tracking gives you a view into your team’s movements and job progress throughout the day. As they clock in, complete tasks, and update job details, each action is automatically logged with a timestamp and location on the GPS waypoints report map. This helps you assign new jobs more efficiently, monitor progress without constant check-ins, and keep your operations running smoothly from wherever you are.
GPS Waypoint Tracking Availability
GPS tracking is available on select plans. View our current pricing plans.
To check what plan you're on, select the Gear Icon , then choose Account and Billing. If you have any questions about your plan's features or pricing, our support team is here to help!
GPS waypoints are generated when your team members take certain actions. A pin is dropped on the waypoints report of where a user was when they changed information in the Jobber App.
To access the GPS waypoints report:
- Click Insights from the side navigation, then select Reports.
- Open the GPS Waypoints report.
Which actions trigger a GPS waypoint?
GPS waypoints are recorded when a team member takes an action in the Jobber App while location services are enabled on their mobile device. These actions include:
- Clocking in/out of the general timer
- Starting/stopping a timer on a visit
- Adding notes or attachments to:
- Clients
- Requests
- Quotes
- Jobs
- Invoices
- Marking a visit complete
- Marking an on-site assessment complete
- Marking a task complete
In order to start tracking, users are required to turn on location services for Jobber on their mobile device.
Learn how to turn on Location Services for iOS devices.
Learn how to turn on Location Services in Android devices.
View waypoints in the waypoints report
To view recorded GPS waypoints:
- Click Insights from the side navigation, then select Reports.
- Open the GPS Waypoints report.
To change the date of the Waypoints report, edit the date from the sidebar on the left side of the page.
In the sidebar, you will see a list of the logged time entries sorted by user. Each time entry corresponds to a pin on the map and describes how the waypoint was logged. Hovering over a pin on the map or an item from the sidebar will highlight that waypoint.
GPS waypoints are also visible from the map view of the calendar. Clicking on a blue pin on the map will show you the details of that waypoint: which user created it, the time, and what action was taken.
If you hover your cursor over a waypoint and see a purple circle, the circle represents the level of accuracy of the GPS waypoint. It might be that the exact location of your team member falls within this circle rather than exactly where the pin is. This is more related to the signal from GPS (device) not the internet connection. So, smaller the circle, the more accurate the waypoint.
Note: Sometimes GPS waypoints will not track due to inaccuracy of data, and loss of connectivity.