Two-Step Verification Updated December 17, 2025 21:07

Overview

To help keep your Jobber account safe, two-step verification is required for all account owners using Jobber Payments. It adds an extra layer of protection by sending a unique verification code to your mobile phone when sensitive actions are taken.

Two-step verification helps prevent unauthorized access to your Jobber account — even if someone knows your password. When you log in from an unrecognized device or try to make important changes to your Jobber Payments settings you'll be prompted to enter a code sent via text message to your verified mobile number.

Note: You won't need to enter a code every time you log in. You will only be prompted when making sensitive updates, or when using a new, unrecognized device.

Two-step verification can only be set up by account owners.

Set up two-step verification

If you're the account owner and you try to access a feature in Jobber that's protected by two-step verification, you'll be prompted to set it up (if you haven't already).

To complete the two-step verification set up, follow these steps:

1. Enter your mobile phone number. This must be a number that can receive text (SMS) messages.
2. Click Submit. Jobber will check if your phone number is valid for receiving texts.
3. Check your phone for a six-digit verification code.
4. Enter the code into Jobber. Type each digit of the code, then click  Enter Code. Once the code is accepted, the action you were trying to complete will be unlocked. If you don't receive the code, click Try another way.

Note: Some browsers or devices such as Safari when you’re using Messages will automatically fill in the code for you.

Change the phone number used for two-step verification

To change the phone number associated with two-step verification:

1. Click the Gear Icon and go to Manage Team.
2. Select the Account Owner.
3. In the account owner’s personal information section, click Change next to the phone number.
4. Enter the verification code sent to the current phone number.

5. Once the code is accepted, the phone number will unlock so you can enter a new one.

6. Going forward, two-step verification codes will be sent to this new phone number. The last four digits will appear in the account owner’s personal information.

Note: You must be the account owner to change the phone number associated with two-step verification). 

What if I can't change the phone number used for two-step verification?

If you cannot complete these steps (for example, you have a new phone number and no access to the old one), please reach out to our Support team for assistance:

• Start a chat with Jobber Support: From your Jobber account, click the sparkle icon in the top navigation bar.
• Reach out by email: Contact us at support@getjobber.com 

More ways to contact Jobber Support

For your account’s security, we can only make this change at the request of the account owner. When you contact us, we’ll verify your identity before updating your phone number. Please be ready to provide:

• The email address associated with your Jobber account

• The new phone number you’d like to use

• Any additional details we may need to complete the process securely

Updates to two-step verification phone numbers can take up to 3 business days to complete. If you’re having trouble accessing your account in the meantime, let our Support team know, we’ll do our best to assist you as quickly as possible.

What to do if you didn't receive a code

If you sent a code to your phone number, but no longer have access to that phone number or you aren't receiving the messages, please contact our team at safety@getjobber.com to change your phone number.

There are some reasons that you might not have received a code to your phone number, before reaching out do a quick check: 

• Try texting "START" To deliver verification texts, we work with a widely-used provider where if you have ever unsubscribed to one of their messages from another service, you may not be receiving ours now. Text "START" to 78156 to resumes these text messages.
• Is your phone connected to data and able to receive text messages? You will need data or the ability to receive text messages.
• Are you using a VOIP number? VOIP numbers are not supported for two step verification.
• Is airplane mode or do no disturb mode on? Both will need to be off for the text message with the code to come through. 
• Are you checking the correct phone number? The code will only go to the number that you have set up for two-step verification.
• Is your provider blocking text messages? It might be worthwhile to reach out to your cell provider and make sure you have the ability to receive these automated messages.

We'll notify you in case of an unusual login

If we detect an unusual login to your Jobber account, we’ll ask you to complete a two-step verification process the next time you sign in. An unusual login might occur when someone accesses your account from a new device or location.

Sometimes everyday actions can look out of the ordinary to our system — for example, signing in while on a trip, using a VPN, setting up a new device, or sharing your login with someone else. In these cases, you may receive a text with a verification code as a precaution to help keep your account secure.

Note: To keep your account secure, we don't suggest that users share Jobber accounts or details like their password.