To comply with carrier regulations as of October 1, 2021, all businesses that use Application-to-Person text messaging via standard 10-digit long codes (also known as A2P 10DLC, or in this case, text messages sent via your dedicated phone number with Jobber) are now required to register their business's dedicated number. This regulation is part of an effort by carriers to prevent unwanted messages or spam from reaching their clients.
If you are based in the United States and have already selected a dedicated phone number, we'll need you to register it. If you are selecting your dedicated phone number for the first time, the registration will be part of the signup process. Registering your dedicated phone number builds trust with carriers and ensures better text message deliverability to your clients. If your number is not registered, it may lead to a heightened risk of text message delivery failure.
How to register
If you see a banner in your account prompting you to register your number, click Complete Registration to begin the process. The details needed to register your number are:
- a point of contact
- name: this should be the account owner, but can also be another admin user.
- email address: the point of contact's email address.
- phone number: this should be the text message enabled phone number for the point of contact. It should not be:
- Your dedicated phone number (we already have that!)
- A landline
- A VOIP number
- the company address: the company address must be a physical location (not a PO box).
This form will be visible to all admin users, but only one needs to complete it. The phone number entered here should be the phone number of the point of contact, not your company's dedicated phone number since we already have that on file for the registration.
In order to save time, the company address will be auto-filled based on your address entered in Settings > Company Settings. This address cannot be a P.O. box, if you add a PO box you may be prompted later to correct your address. If there isn't anything entered in your company settings, or the formatting doesn't align with this form, it will be blank and you will need to manually enter your company address details.
Once the form has been filled out, click Submit.