To comply with carrier regulations as of October 1, 2021, all businesses that use Application-to-Person text messaging via standard 10-digit long codes (also known as A2P 10DLC, or in this case, text messages sent via your dedicated phone number with Jobber) are now required to register their business's number. This regulation is part of an effort by carriers to prevent unwanted messages or spam from reaching their clients.
If you are based in the United States and have already selected a dedicated phone number, we'll need you to register it. If you are selecting your dedicated phone number for the first time, the registration will be part of the signup process. Registering your dedicated phone number builds trust with carriers and ensures better text message deliverability to your clients. If your number is not registered, it may lead to a heightened risk of text message delivery failure.
How to register
If you see a banner in your account prompting you to register your number, click Complete Registration to begin the process. The details needed to register your number are:
- a point of contact
- the company address
An admin user will need to enter their point of contact details (including name, email, and a text message-enabled phone number) as well as the company address. This form will be visible to all admin users, but only one needs to complete it.
In order to save time, the company address will be auto-filled based on your address entered in Settings > Company Settings. If there isn't anything entered in your company settings, or the formatting doesn't align with this form, it will be blank and you will need to manually enter your company address details.
Once the form has been filled out, click Submit.