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After processing your first few transactions through Jobber Payments, you may see a banner message from the team asking for additional documentation.
This indicates that your Jobber Payments account needs further authorization so you can continue to process payments without any interruption to those funds being transferred to your bank account. You will need to provide additional documentation to our team before the date listed so that we can authorize your account.
What documentation is required?
We require a valid piece of government issued ID, either a driver's license or a passport, of the legal representative that signed up for Jobber Payments. That person is listed under Personal info on the Jobber Payments settings page.
The copy of your ID should be sent to our Jobber Payments team at email@example.com.
The copy of your ID must be in color and high resolution. Please do not use a flash if taking a picture of your ID to prevent the glare from distorting the image.
What happens if I don't send in my ID?
You will not receive Jobber Payments transfers to your bank account without an authorized account. If you miss the deadline for sending in your government issued ID, we will notify you with a banner message letting you know that your transfers have been frozen. We need to verify your identity as the legal representative in order to authorize those transfers.
If you have any questions about this process don't hesitate to reach out to our Success Team at 1.888.721.1115, option 2.