Table of Contents
Overview
Jobber Payments is our fully integrated payment processing platform that lets you manage client card information, payments, and deposits in Jobber. But with great power comes great responsibility; which is why we need some information upfront when you sign up for Jobber Payments and your consent for third-party providers to verify your information and keep our payments business safe and operational.
Know your customer regulations
One of the advantages of Jobber Payments is that you are able to set up your account quickly and then begin accepting payments right away. It's been proven that when you offer your clients the ability to pay via credit card that you get paid faster. That means that with the quick Jobber Payments setup you can get paid even faster.
Jobber Payments are processed through our payment partner, Stripe. One of the reasons they are able to support such a quick signup process is their unique registration process, where they require a user's date of birth and last four digits of their SSN to programmatically verify identity. These requirements come from regulators and financial partners and are intended to promote transparency. They are used as a preventative measure to stop users from using complex company structures to hide terrorist financing, money
We understand that providing this information might feel uncomfortable or you might have some hesitation. The reason that we ask for this personal information is to comply with Know Your Customer regulations that both Stripe as well as Jobber Payments need to be compliant with. These regulations apply in both the United States and Canada, but the required information varies slightly by country. The information required to use Jobber Payments in both the United States and Canada is listed below:
Update your information - United States
If you need to update your information, you will see a banner in your account on Jobber.com with information about what information needs to be updated. Only the account owner can update this information.
To ensure your service isn't interrupted, the information that you may need to update includes:
Your address
Sole proprietors and single member LLCs must provide their business address – This must be a valid physical address (for example, the address must exist in Google Maps). This address cannot be a PO box.
If you are based in the United States, you must provide an address for any representatives and owners associated with your Jobber Payments account. The address itself does not have to be located in the United States.
Person verification
While signing up for Jobber Payments or updating your information, you'll be asked to select an account representative and provide their information. The information required depends on your account set up:
- Individual: Individual name and SSN
- Sole proprietor: Individual name and SSN (or EIN if you have one)
-
Single Member LLC (that is disregarded for federal tax purposes):
- If owned by an individual: the owner’s individual name and SSN or EIN. The LLC’s name or EIN should not be used.
- If owned by a corporation or partnership: the owner’s name and EIN. The LLC’s name or EIN should not be used.
-
LLC (that is treated as Corporations or Partnerships for federal tax purposes)
- Corporation: Business Name and Entity’s EIN. If your EIN was recently issued by the IRS and the IRS database doesn't recognize your details yet, you can provide a recent SS-4 confirmation letter or Letter 147C so we can accept your tax details temporarily until the IRS updates its database.
- Partnership: Business Name and Entity’s EIN
- Tax Exempt Organization (e.g. Nonprofit): Organization Name and Entity’s EIN as found on the IRS Tax Exempt Organization Search tool. The Nonprofit organization business type should only be used for tax exempt organizations registered as a 501(c)(3) organization. Other 501(c) organizations should not select the Nonprofit organization business type and should select one of the other available business types.
- Other entities: Enter your name and EIN as shown on required U.S. federal tax documents. This name and EIN should match the name and EIN shown on the charter or other legal document creating the entity.
Note
If you have processed over $500,000 during your lifetime with Jobber Payments, the business representative and all listed account owners will be asked to provide the full 9 digits of their SSN/ITIN to confirm that we have the correct SSN/ITIN on file.
Update your information - Canada
If you are a Canadian with a corporation, registered charity, or non-profit organization, you are required to verify your business details, including all directors. As part of this process, you will be asked to upload documents to verify your business. If your business details aren't updated prior to the deadline your payments and payouts will be paused. The information required is:
- Company name
- Company address
- The number of directors
- The name of each director
This information is collected when signing up for Jobber Payments. If any of this information has changed, or does not match the information in the registry of businesses, you will need to update the information on the registry or update the information provided to Jobber for Jobber Payments.
There are two document upload sections: one to verify your business and another to verify your directorship.
Verify your business
The documents that you submit to verify your business must include your business name and business address. The documents that are accepted to verify your business include:
- A current and valid municipal, provincial, territorial, or federal government issued document that contains the entity name and address
- Corporate profile report
- Notice of Assessment issued by the Canadian Revenue Agency
- Articles of Incorporation or Association
- Notice of Articles
- Company Summary
- Business licence
- Partnership agreement or registration
- Non-profits only - A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so
- Québec only - Search for an entity on the register
Verify your directorship
The documents that you submit to verify your directorship must include your business name with all directors' names listed. The documents that are accepted to verify your directorship include:
- A current and valid municipal, provincial, territorial, or federal government issued document that contains the entity name and directors
- Corporate profile report
- Articles of Incorporation or Association
- Notice of Articles
- Notice of Change of Directors (eg. Form 6, Form 4006, Form 3006)
- Board meeting minutes/resolution dated within 12 months
- Non-profits only - A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so
If you do not have copies of these documents handy, they can be ordered through the Government of Canada.
Learn how to order
copies of Canadian corporate documents
Update your information - United Kingdom & Ireland
If you use Jobber Payments in the UK or Ireland, you may be asked to provide verification documents to confirm your identity and business details.
Only the account owner can provide this information. If your details are not submitted by the deadline shown in your account, your payouts will be paused.
Verify your identity
To verify your identity, you will need to provide one of:
- Passport
- Driver license (including provisional)
- Citizen Card
- Electoral ID
It must include the following required information:
- Full legal name that matches the name in your settings
- Date of birth (DOB) that matches what’s in your settings
- Photo of person (except where exclusions apply)
Verify your address
To verify your address, you may be asked to provide one of the following:
- Driver license (including provisional)
- Utility Bill
- Statement from a financial institution
- Government issued letter
- Solicitors letter
- Council or housing association documentation
- Benefits Agency documentation
- Electoral Register entry
- NHS Medical Card
- GP letter of registration with the surgery
You address verification must include:
- Full legal name that matches the name in your settings
- Personal address that matches the personal address in your settings
- Document that’s dated within the acceptable range, if specified in the above country section
Verify your business
The documents that you submit to verify your business must include your business name and business address. The documents that are accepted to verify your business include:
- VAT Registration
- Certificate of Incorporation
- Companies House Document
- HM Revenue and Customs: VAT Certificate
- HM Revenue and Customs: Account Statement
- Charity Commission Document
- Ofsted School Inspection Report
Your document must include:
- Full company legal entity name that matches the legal entity name in your settings
- Tax ID from the local tax authority that matches what’s in your settings (excluding Canada)
- Company address that matches what’s in your settings unless specified otherwise.
While signing up for Jobber Payments or updating your information, you'll be asked to select an account representative and provide their information. The information required depends on your account set up:
If you receive a verification banner
If you see a banner in your Jobber account asking for additional documentation, follow the link in the banner to submit your information through the secure form. Jobber will continue to display the banner until your documents are received and reviewed.
If you have questions about what to submit, contact Jobber's Support Team at 1-888-721-1115.
Data sharing consent
To detect and combat fraud, Jobber will engage third-party service providers to verify our customer that use Jobber Payments. After completing the business verification, you will be prompted to consent to data processing.
For more information, please read Jobber's Privacy Policy and see our list of subprocessors.