Table of Contents
Overview
If you are working with a service provider who uses Jobber for their software, you might become familiar with client hub. This is where you can make payments online as well as view quotes, invoices, and upcoming appointments.
To access client hub, click the button or link in an email or text message from your service provider. This includes communications such as:
- quotes (as well as any quote follow-ups)
- invoices (as well as any invoice follow-ups)
- booking confirmations
- appointment reminders
- a request to store your card on file for upcoming services
- an invitation to log in to client hub
Jobber uses a modern secure email-based authentication that does not require a password. As a security measure, if it has been more than 14 days since you've received an email or text that contains a link to client hub (for example, a quote or invoice), you may be prompted to enter your email address or the last four digits of your phone number to access client hub.
Client hub can be navigated using the sidebar on the left of the page. If you don't see this sidebar, quotes, appointments, and invoices can be accessed via emails and text messages that prompt you to review them.
Clicking Contact Us from the sidebar will display your service provider's business hours and contact information. If you have any questions or need to reach out to them, this is where to direct those inquiries.
Printing and downloads
To download an item from client hub such as a quote, invoice, or receipt, click Download PDF. For items like quotes and invoices, this option appears in the top right of client hub.
For receipts, click View to open the receipt details, then click Download PDF.
No matter which item you're downloading, it will open your printer settings where you can print the item. If you would rather save it digitally and not print it, from the printer destinations chose Save as PDF to download instead of print.
Quotes
When you receive a quote from your service provider either by email or text message, it will prompt you to review the quote online in client hub.
When you click the button for View Quote or tap the link from the text message, you will be taken to this quote in client hub. This is where you can approve the quote and pay a deposit if required, or request changes.
On the quote, you will have the option to Request Changes or Approve.
- Requesting changes will allow you to type in a text box to describe the changes you would like to see to this quote.
- Approving the quote will let the service provider you are ready to go ahead with this work. If your service provider accepts online payments and this quote has a required deposit, you will approve and pay the deposit in one step.
If your service provider requires a deposit, the next step is to enter the payment details and hit Approve & Pay.
If your service provider doesn't require a deposit, click Approve and you've done it! The quote is now approved!
Keep a payment method on file
Your service provider might ask that you enter your card details and save them for future use, particularly if they are providing you with recurring services. There are a few ways for you to save your card details:
- Choosing to keep your card on file when paying a deposit.
- If your service provider automatically has a setting to save your card when your quote deposit is paid.
- You can add and manage your card yourself through Wallet.
When to keep your card on file when paying a deposit, you will be prompted to enter your name, card number, expiry, and CVC in order to complete the transaction. There is also a checkbox to Keep this card on file which saves your card securely for future use. Keeping your card on file will save you time from having re-enter the details in the future.
Your service provider might also have a setting enabled that saves your card automatically so it can be charged for upcoming services. If this is the case there, you won't see a checkbox to keep the card on file. Instead, there will be text that reads:
By paying this deposit you agree to have your card securely saved on file for future use by [Company Name].
And voila! Once you hit Charge the quote has been approved and the deposit has been paid and your card has been saved.
Wallet
You can also securely store your card details from Wallet in client hub. This is where you can set up and manage a card (or multiple cards) so that they are ready to go for recurring payments or ahead of the service being completed. You can also set up a default card or remove saved cards.
From the sidebar, select Wallet. To save your payment details, click +Add Payment Method and will be prompted to enter your card number, expiry date, and CVC.
Once you have a stored card, you can manage it Wallet. If you have multiple cards saved, one is considered the default which is indicated by a star and a 'default' label. The default card is the one that comes up automatically for your service provider to charge.
Appointments
You can also use client hub to view your upcoming appointments. From the sidebar on the left of client hub, select Appointments. This will show your past and upcoming appointments. Clicking into each of them will show more information about which technician will be there to do the work.
If you have many upcoming appointments, we won't display all of them so that this page stays uncluttered. You will see the next five upcoming appointments, as long as they fall within 60 days from today. You will see the five most recent past appointments, but if you have more past appointments there will be a button for Show More that will display more appointments.
Invoices
When you are issued an invoice from the work you had done, this will also be visible in client hub. You can access it through an email, text message, or through the invoices tab on the side bar of client hub.
Select the View Invoice button from the email, or tap the link in the text message to take you to client hub to view this invoice. If your provider accepts online payments (including credit card or bank account (ACH) payments), the invoice will have an option to pay online.
To pay the invoice, enter your payment details on the right side of the page. Depending on your service provider's preferences, they may offer both credit card and bank account (ACH) payment options for this invoice.
Once you've entered your payment details, if your service provider accepts online tips, you will see an option to add a tip to your online invoice payment. The tip option will appear when the payment fields are filled out with valid information.
The total you are paying (including tip) is indicated in the green Pay button at the bottom of the payment form. After entering your payment details, select Pay to submit your payment.
Requests
In the future if you need more work done by the same provider, one way to get in contact with them is through client hub by submitting a request for more work. By clicking the New Request tab from the sidebar on the left you can fill out the request form and indicate what kind of work you would like to have done.
Video explanation
In this video, Gurjeet explains how to navigate client hub including how to approve a quote, view appointments, make a payment online, and request more work.
Troubleshooting
My provider says they’ve emailed me a quote, but I haven’t received it.
It might be that the email has gone into your spam or junk folder. In order to prevent that from happening, let your email provider know that these emails are coming from a safe email address.
Jobber uses multiple domains to send emails including, notification@msg.getjobber.com, notification@getjobber.com or notification@txn.getjobber.com.
Adding these email addresses as contacts will ensure that these emails stay out of your junk mail. Here is a handy guide on how to add an email address as a contact across a variety of email providers. This practice is also known as "whitelisting".