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Do you see a banner in your account letting you know that either the debit card associated with instant payouts has been updated or the bank details associated with Jobber Payments have been changed, but you didn't authorize the change? This article goes over the steps you need to take to secure your account.
Note: Only account owners have access to add or change debit cards for instant payouts or update bank details When a debit card is changed, there is a 48 hour period before you can use instant payouts.
To make sure the login for your Jobber account is secure going forward, you will need to update some passwords.
Start by updating the password for your email account, it's important to change your email password first in case anyone who might have gained access to your Jobber account might also have gained access to your email account.
Once your email account password has been changed, visit https://secure.getjobber.com/password_resets/new reset to reset your Jobber password. If you run into any trouble, check out our guide to Password Reset Troubleshooting. Since the password reset email is sent to your email address, it is important that you only take this step after resetting your email password.
Once these two passwords have been changed, let our Success Team know.
Reach out to our Success Team
Our Success Team can be reached via:
- Phone at 1-888-721-1115
- Live chat: click the speech bubble icon in the bottom right corner of this page
- Email us at firstname.lastname@example.org
No matter how you reach out, let the Success Team know that your debit card for instant payouts has been changed and you were not the one to make those changes. They will need to know if you believe your account has been compromised. Let them know that you have updated both your email password and your Jobber account password.
The Success Team member you speak with will keep you in the loop as we work through this process with you. This means as soon as they have any updates they will share those with you so it's best to keep your communication with just the one team member, if possible.