Security & Passwords
Team and password security
An important step to keeping your Jobber account secure is making sure that you use a secure password.
- We suggest using a strong password that contains a combination of characters, such as upper and lowercase, numbers, or symbols.
- Do not share your password with other people.
- Use a different password for your Jobber account than other logins.
Your Jobber account is connected to the email address that you sign into Jobber with. It is important to make sure that this email is also secure. This email address is what is used if you need to reset your password to Jobber.
We suggest that each user has their own login, rather than share a login. This allows permission settings to be set individually for each user to give them access to only what they need. It is also easier to tell who did what in the account. For example when a visit is marked complete, it will show the user's name who marked it complete.
How to reset your own password
Go to the Forgot your password? page to reset your password.
You will be asked to enter your email address. An email will be sent to you to reset your password.
How to send a password reset to a user
An admin can send a password reset link to an user by going into the Gear icon > Settings > Manage Team and clicking on the User's Name. From this page, click on Send a password reset email to "user’s name". They will then get an email so they can reset their password.
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