Jobber Payments Refunds Updated January 27, 2026 16:22

Overview

Sometimes you need to issue a refund to a client—and that’s okay. This article explains how to refund an invoice payment or deposit that was processed using Jobber Payments.

Refunds issued through Jobber Payments are sent back to the same card that was originally charged and typically take 5–10 business days to appear on the client’s statement.

Note: Refunds can only be issued in Jobber for payments processed using Jobber Payments. Payments made by cash, check, or another payment processor must be refunded outside of Jobber. After refunding a non–Jobber Payments transaction externally, edit the original payment in Jobber to $0.00 and add a note to indicate that the refund was completed outside of Jobber.

How to issue a refund

Refunds are issued from the payment details page. 

To process a refund on a Jobber Payments transaction:

1. Navigate to the payment:

   • From an invoice or quote, click the payment link below the invoice total, or

   • From the client’s profile, click the payment in the Billing history box.

2. On the payment details page, select More then select Issue refund.

3. Choose the refund amount:

   • Select Full refund to return the entire payment amount, or

   • Select Other amount to issue a partial refund, then enter the amount to refund.

   • Optional: If the payment included a tip, check Refund the tip to return the tip to the client as well.

4. Review the refund details, then select Issue refund.

Note: Once issued, a refund can’t be canceled.

Send a receipt

Next, you may wish to send your client a receipt for the refund. Refund receipts must be sent manually. The Jobber Payments setting to automatically send email receipts applies only to invoice and quote payments, not refunds.

To send a receipt for the refund:

1. Navigate to the payment details page. 

2. Select the Send Receipt button What do refunded payments look like in Jobber?

What happens to the fees when a payment is refunded?

When your client is refunded, you will also be refunded the fees that were charged as part of the transaction. 

Refunds can take from 5 to 10 business days to be returned back to your client's card. 

What do refunds look like in Jobber?

Payments that were refunded will update in the billing history box on a client's profile to show a label for "Refunded" or "Partially Refunded" depending on which option you selected. 

The billing history box will display the refund amount (including the refunded tip, if applicable) as well the client's total account balance.

Clicking the payment from the billing history box will open the payment details page. This page will show a label that the payment has been refunded (or partially refunded), as well a a timeline of the payment history, indicating when the payment was first collected and refunded. 

Next steps

Depending on your reason for refunding the payment, there may be additional steps to take to update the client's account balance once the payment has been refunded. 

To remove the "Paid" status from the invoice and add the invoice balance back to the client's account balance, navigate to the invoice and select Re-open Invoice. 

• If you refunded the payment in order to re-charge the client a different amount from the re-opened invoice, select Collect Payment. From the Collect Payment screen, edit the Amount field for the total you're collecting, then select Charge. Learn more about How to Collect Payment on an Invoice
• If you are not expecting to collect a payment on this re-opened invoice, select More Actions, then select Close Invoice, then As Bad Debt. Marking an invoice as bad debt removes the invoice balance from the client's account balance to show that there is no longer an outstanding payment. Learn more about Bad Debt.