Table of Contents
Overview
If a situation ever occurs when you need to refund your client– this article will walk through the steps to process a refund.
Note: it is not possible to process a partial refund for Jobber Payments. If you do need to refund a client only a portion of what was charged, the full payment will need to refunded then the partial amount recharged.
How to issue a refund
First, you will need to find the payment in the client's billing history. Click into it to view the payment information, then select the Issue Refund button.
You will see the payment updated in the billing history to show it has been refunded to the client. The system will then email a refund receipt to the client for the amount of the payment.
What about the fees?
When your client is refunded, you will also be refunded the fees that were charged as part of the transaction.
Refunds can from 5 to 10 business days to processed back to your client's card.