If a situation ever occurs when you need to refund your client– this article will walk through the steps to process a refund.
Refunds take approximately 5-10 business days to process and the funds are returned back to the same card that was originally charged.
Note: it is not possible to process a partial refund for Jobber Payments. If you do need to refund a client only a portion of what was charged, the full payment will need to refunded then the partial amount recharged.
How to issue a refund
First, you will need to find the payment in the client's billing history. Click into it to view the payment information, then select the Issue Refund button.
You will see the payment updated in the billing history box to show it has been refunded to the client. The system will then email a refund receipt to the client for the amount of the payment.
Note: If the bank account connected to Jobber Payments has a balance of -$1,000 the option to refund the payment will be temporarily disabled until the bank account contains a positive balance.
What about the fees?
When your client is refunded, you will also be refunded the fees that were charged as part of the transaction.
Refunds can from 5 to 10 business days to be returned back to your client's card.