Table of Contents
Products & Services
This area of your Jobber account allows you to enter and save a list of the products and services your company offers.
To get to this list, go to the Gear Icon > Settings > Products & Services.
Adding, editing, and deleting products and services
Click the + Add Service button.
You can then select the item type (service or product), name the item, enter a default description, enter a default price, and select if it is exempt from tax.
To Edit or Delete an item once it is made, click on the item in the list. You can then edit or delete the item in the prompt box that comes up.
Note: If you are syncing with QuickBooks Online, the item will need to be edited in QuickBooks as this program is dominant for products and services.
You can make a default unit cost for an item negative. This is useful if you want to create a credit or discount.
Line item images
Line item images are available on the Grow plan.
Images can be added to your products and services along with the name, description, and unit cost so that the image shows up by default when adding that line item to a quote. To upload an image, click the camera icon and you can chose an image from your computer to be associated with this line item.
Note: Line item images are only available on quotes and do not appear on PDFs.
Adding a product or service when working on a quote, job, or invoice
You can also add a product or service to your list when working on a quote, job, or invoice, by typing in a new name that is not yet in your list. The system will then prompt you to 'Add to Products & Services' so that it can be used again in the future.
To keep the new item a custom item that isn't saved in your list, simply continue to enter in the name, description, quantity, and cost, without clicking 'Add to Products & Services'.
Importing products and services
To import your Products & Services list, click on the Gear icon > Settings > Products & Services. You'll find the import box near the bottom of the page:
We have a sample file here that you can use to format your import correctly. Your file will need to be in CSV format with headings for:
- Name (title of the product or service)
- Description
- Cost
- Taxable (this will be either TRUE or FALSE – TRUE for if that item is taxable, and FALSE if it is not a taxable item)
- Category (this will be either Service or Product)
Exporting products and services
To export your Products & Services list, click on the Gear icon > Settings > Products & Services. You'll find the export box near the bottom of the page:
When you click Export to CSV, you will get an email shortly that contains a CSV file with your Products and Services list.
Important things to note
We do have a limitation of importing 1500 items at one time, so if you have a large list, you will have to split it into multiple .csv files.
In the Cost column, make sure to only have a numeric value, as a $ symbol will cause an issue with the import.
Use the Category column to specify if this is a Product or a Service. If this field is left blank it will default as a Product.
The Taxable column is a true or false value. If this field is left blank, then the system will default to assume that this item is taxable.
To avoid errors when importing your products and services, don't use special characters such as colons (:), semi-colons (;), and quotation marks (' or ").