Tap to Pay Updated December 05, 2025 16:39

Overview

With Tap to Pay in the Jobber app, your smartphone or device becomes a card reader. You can accept secure, contactless payments from your clients the moment the job is done, without carrying extra hardware. Payments are fast, professional, and card-present, which means you pay a lower rate of 2.7% + 30 cents per transaction when customers pay through Tap to Pay. And because everything runs through Jobber Payments, receipts and records are tracked automatically, so you spend less time on admin and more time on the work that matters.

What payment methods are accepted with Tap to Pay?

With Tap to Pay in the Jobber app, you can accept a wide range of payment types, making it easy for your clients to pay the way that works best for them:

• Credit cards: Visa, Mastercard, and American Express are supported on all devices. Discover cards are supported only with Tap to Pay on iPhone.
• Debit cards: Debit payments are supported in the United States. Interac is not supported in Canada
• Digital wallets: Clients can pay using Apple Pay, Google Pay, or Samsung Pay for a fast, contactless option from their smartphone or smartwatch.

All Tap to Pay transactions are processed securely through Jobber Payments, so you can be confident that payments are safe and reliable.

How to collect payment using Tap to Pay

To collect a payment and have the client Tap to Pay:

1. From the Jobber App, navigate to the quote or invoice you're collecting a payment for.
   • If you're collecting a deposit on a quote, tap Collect Deposit.
   • If you're collecting a payment on an invoice, tap Collect Invoice.
2. Select the button for Tap to Pay on iPhone, or Tap to Pay on Android.
3. Your client can review the payment details, add a tip if you have the option enabled, then tap the Continue to Pay button.
4. When the Tap to Pay symbol appears, prompt your customer to tap their card to the device by following the instructions on screen. If the payment goes through successfully, a confirmation screen will appear letting you know the payment was received.

What happens when a Tap to Pay payment can't be processed?

In the event that the payment can't be completed, you will see a screen indicating that the payment failed.

Select Back to Payment Method to go back to the start of the payment collection workflow. From here, you can select a new payment method or try Tap to Pay again. Another option is to select Request Online Payment to send your client the quote or invoice so they can pay online through client hub. 

Send a receipt

When you collect a payment using Tap to Pay, Jobber Payments can automatically send your client a receipt by email. To make sure receipts are sent automatically, the client’s email address must be saved in their Jobber profile and the setting to “Automatically send receipts” must be turned on in your Jobber Payments settings.

With this setting enabled, your clients will get a digital receipt as soon as the payment is processed—no extra steps required.

If you’d like to send a receipt manually (or resend one), you can do that right from the invoice in your Jobber app:

1. Open the invoice associated with the payment.

2. From the invoice, scroll down below the invoice total to the Payments section. 

3. Tap the Payment to open the receipt. 

4. Tap Email Receipt. 

This way, your client gets a professional, written record of their payment—either automatically or whenever you choose to send it.

What permissions do team members need to collect payments in the field through Tap to Pay?

The permission settings team members need to collect payments are:

• Edit their own schedule (schedule permission)
• View and edit full client and property info (client and properties permission)
• View and edit (job permission)  
• View and edit (invoice permission)
• Show pricing

Team members with these permissions will be able to collect all payment types, including Tap to Pay.

How can I access Tap to Pay in Jobber?

To use Tap to Pay on iPhone, Apple requires that an Owner or Admin accept Apple’s Tap to Pay Terms and Conditions and link an Apple account. This step is required by Apple to meet their compliance and security standards.

Owners and Admins will be prompted to accept these terms the first time they attempt a Tap to Pay transaction. To avoid delays at the jobsite, an owner can complete this step ahead of time by accepting the terms and linking their Apple account through the onboarding process, outside of collecting a payment. This ensures setup is complete before you take your first client payment.

Why am I being asked for my Apple account?

To use Tap to Pay on iPhone, Apple requires that an Owner or Admin accept Apple’s Tap to Pay Terms and Conditions and link an Apple account. This is an Apple requirement to meet their compliance and security standards.

Is Tap to Pay available for all mobile devices?

Tap to Pay works with most modern smartphones that support NFC (near-field communication). This includes iPhone XS or later and the majority of Android devices. If your phone supports contactless payments (like Apple Pay or Google Wallet), it likely supports Tap to Pay as well.

Is there a minimum OS version required to use Tap to Pay?

Tap to Pay on iPhone requires a supported payment app and the latest version of iOS. 

To update to the latest version of iOS, follow these steps:

1. To update to the latest version:
2. Go to Settings.

3. Tap General.

4. Select Software Update.

Some contactless cards may not be accepted by your payment app. Transaction limits may apply. The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC. Tap to Pay on iPhone is not available in all markets. 

For Tap to Pay on iPhone countries and regions, see https://developer.apple.com/tap-to-pay/regions.

Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.

Tap to Pay on Android must run on Android 11 or newer. 

Is Tap to Pay supported on iPads?

Unfortunately, iPads do not support NFC, so Tap to Pay is not supported currently in iPads. 

Can customers tip using Tap to Pay?

Yes! Customers can tip using Tap to Pay. Learn more about Tip Collection in the Jobber App. 

What regions is Tap to Pay available in?

At this time, Tap to Pay is available in the US and Canada.

Are there Tap to Pay limits?

Jobber doesn’t place any limits on Tap to Pay transactions in the US. However, your client’s bank or card issuer may set their own limits on how much can be charged to a card, especially for contactless payments.

In Canada, transactions above $250 may exceed Tap to Pay limits. If the limit is exceeded, the transaction will require a physical card reader for offline PIN verification or it can be entered manually. 

Is there an extra fee for using Tap to Pay? How much am I charged on each transaction?

Since this is a card-present transaction, we are able to lower fees for the transactions you process through Jobber Payments using Tap to Pay. 

What cards are supported for Tap to Pay?

Clients can pay using Visa, Mastercard, American Express or mobile wallet (Apple Pay, Google Pay, and Samsung Pay). Discover card is not yet supported on Android.

What’s the minimum Jobber app version to use Tap to Pay?

Your Jobber mobile app must be at minimum version 6.48 for Apple and Android. For the best experience, be sure to update your app or set it to auto-update.

Can I still use the card reader I purchased?

Yes, you can absolutely continue using your card reader if that’s your preference. But if you have a compatible smartphone, Tap to Pay opens up the option to collect payments without the extra hardware.

Is Tap to Pay secure?

Card numbers are never stored on your device or shared with Jobber.

Does Tap to Pay work without an internet connection?

No, you need an internet connection to process Tap to Pay transactions.

What do my customers have to do to use Tap to Pay?

Customers will hold their card or mobile wallet near your phone as directed. There is no extra hardware needed.

Do customers get a receipt?

Yes, customers receive digital receipts just like any other payment processed through Jobber Payments. Learn more about sending a receipt after a Tap to Pay transaction.

Can I save my customers card on file when they pay through Tap to Pay?

No, we don’t currently support saving card on file when a customer pays using Tap to Pay.