Table of Contents
Overview
Attract new customers when you let them book new work through your website and Facebook page and receive a notification as soon as it happens.
Online booking is available on select plans. View our current pricing plans.
To check what plan you're on, navigate to the Gear Icon > Account and Billing. If you have any questions about your plan's features or pricing, our support team is here to help!
Our online booking feature allows your clients to request a quote or services through your website, social media, or through the client hub. The online booking form gives your client an option to select a date that works best for them— gathering this information upfront cuts down on back and forth.
Adding your online booking form to your website or social media gives your clients a convenient way to reach you from the comfort of their home, or while out on the go.
Add a request form to your website
At the bottom of the Settings > Requests page, there is a section for Share Request Form. You can use the options provided here to give access to the request form to your company website or Facebook page. To start with, you'll want to toggle the switch to ON for visible to clients and new leads.
Embed options
The embed options are the best way to integrate the request form into your website. Click View Embed Options to see the two embed styles and customize the button color.
There are two embed options for your request form: an inline form or a popup form. These are each displayed on different tabs. Select the embed form option you'd like to use, then click Copy code.
For both of these embed options, once you’ve copied the snippet, it’s time to add it to your website. Typically it can be pasted (Right click > Paste) into a section of your website editor for entering HTML. If you have a website administrator be sure to equip them with this information and the code snippet to add to your website.
Each website builder has its own tools for adding buttons, you will need to reach out to your website support to find the best way to do this.
Inline Form: This will add the full form to a page on your website in the form of a widget. This is a good option if your website is set up on Wix, GoDaddy, Squarespace, or Weebly
Note: Once you add this to your page, you might want to resize it so that the full form appears without the user having to scroll within the widget.
Popup Form: This will add a “Book Online” button to your website. When a user clicks on this button a pop-up will appear that will walk the client through the request form. Once they complete and submit the form, they will be back on your website page. If you’re using this option, you might want to add text around the button to explain what it is.
Note: Many automated website builders control and modify what kind of code can be embedded on their sites. Even though our code is trusted and secure, they still change the code contained in the snippets we provide which can break the formatting. The dialog version is currently not compatible with some automated website builders, including Wix, GoDaddySites, WordPress.com, Website.com, and Weebly.
Button color options for embedded forms
For both the inline and popup form, you can customize the colors to match your website's branding as well as customize the text on the pop-up form's button.
To change the color of the button or the text, click the color icon for that item. This will bring up other color options. You can also enter the Hex code for that color.
Note: There is a 30-character limit for the button's text to maintain the button's size.
Share link
You can also share a link to client hub where the request form is hosted. From Settings > Requests, click View Link Options to share your link. This link can be used on your social media pages, your website, texting a client, or anywhere you want to share a link directly to your request form.
From the pop-up, click Copy URL. This URL can now be pasted anywhere you want to share your request form.
Create a button or icon
One use for this URL is to format a button or icon on your website where clicking the button will open the URL. You might use this option rather than embedding your request form.
From your website editor of choice, add a button or icon. In a lot of common website builders, this might be a widget but will vary depending on what platform you're using to set up your website.
Format your button to link to this URL. Here is an example from Wix that shows what this setup might look like in your website builder. Every website builder looks a bit different so yours might vary a bit from what is seen here, but look for the option to link a URL or web address, then paste the URL you copied from Jobber.
Add a request form to your Facebook page
When you create a Facebook business page (facebook.com/pages/create) you will have the option to add a button to your page which you can setup to link to your request or online booking form.
1. Start in Jobber and from Settings > Requests > Share Link, click Copy URL from the Add a button to Facebook section.
2. Navigate to your business page on Facebook. In the top right of your profile below your cover image, you will have a call to action button. It might be set up already as a call to action to send you a message. Click this button and select Edit button from the dropdown.
3. From the list of options, select Contact Us. It's important to use this option since it supports a URL.
4. Paste the URL you copied into the website field. Then click Save.
Your button to link to your request or online booking form is now setup. When potential clients click the Contact Us button on your Facebook page, they will be prompted to fill out a request form.
Check out our Jobber Academy article for more tips on creating a Facebook business page or check out Meta's guide to Adding a CTA Button to a Page.
Link to your request form on Google My Business
If you have a Google My Business account, you can set up your request form so that potential clients can request a booking with you from the appointments option in your listing.
Start by logging into your Google My Business account. From the sidebar, navigate to the section for Info.
On the info page, there is a section to add an Appointment link. Click the pen to edit this section and add a URL. In this case, the URL we are going to use is the share link that you can find in your Jobber account by going to the Gear Icon > Settings > Requests. Copy the share link from Jobber and paste it into the appointment links section in Google My Business and save!
Create a QR code
QR codes can be printed on business cards, door hangers, or other marketing materials so that your leads or clients can scan them as a quick way to fill out your request form.
To create a QR code, first start by copying your request URL from Settings > Requests > Share Link Options. From the Share link section, click Copy URL.
Next, you'll want to paste the link into a QR code generator website, such as QR Code Generator. The website will create a code that links to your URL. Depending on the website, there may be more customization options to format your QR code to add a frame or a call out for your clients to scan the code.
Once the QR code has been generated, click Download to save the file as a JPG. This can now be added to your marketing materials or anywhere you'd like to have clients scan the code.
How do clients submit a request?
Once the form is set up, your clients can click on the request button now on your social media page, website, or in Client Hub. They can then fill out a form to request work by entering their contact information and service address, and filling out the different fields you've created before clicking 'Send Request'.
Fields that are not set as required will show as (Optional).
Your company name and logo in the Branding section of your account will show on the form in the top left. Your company email, website, and address from the same page will show in the footer below the form.
On the form, name and email are already set as required fields clients must fill out. They have the option to fill in their company name as well. The address that is submitted will be created as a property under the client.
What if my client submits a request and is already in my Jobber account?
Jobber will match up clients based on their email address. If the email address used on the form is the same as an email address already on a client in your account, then the request will be linked to that existing client. If an alternate email address is used, then a new client will be created.