Table of Contents
Overview
Instant payouts gives you the flexibility to speed up your cash flow.
Instant payouts give you more control over your cash flow by allowing you to receive funds that normally would take two business days to be deposited to your bank account within minutes. These pending funds can be transferred directly to your debit card within minutes, 24/7 for an additional 1% fee.
Instant payout availability
Instant payouts are available on all plans. View our current pricing plans.
Instant payouts are available to US & Canadian Jobber users, subject to eligibility criteria. Eligibility is determined at the discretion of Jobber and is based on your processing history with Jobber Payments. To qualify, your Jobber Payments account must be active, in good standing, and be connected to a bank account.
To check what plan you're on, navigate to the Gear Icon, then select Account and Billing. If you have any questions about your plan's features or pricing, our support team is here to help!
Note: You can withdraw a limit of $9,999 at once with instant payouts, up to a limit of $10,000 within a 24-hour period. However some banks impose their own monthly limits so you may need to reach out to your bank to understand if you are subject to any other limits.
Issue an instant payout
Instant payouts must be done from Jobber.com. To issue an instant payout:
- Navigate to the Payments tab on the side navigation.
- From the Overview tab, locate the Upcoming payouts section. This section shows the funds that will be deposited in upcoming payouts. Under "skip the wait" is the amount that is currently available for instant payouts. Click Pay Out Now to issue an instant payout.
Note: The available funds are calculated based on recently processed payments, refunds, as well as some additional factors (including if you have business financing through Jobber, or a dispute). You can request an instant payout at anytime, including weekends and bank holidays. Some processed funds may not be available for instant payouts because they have already been bundled into the next regular payout. This happens daily at approximately 8PM EST.
Note: Click Pay Out Now to withdraw funds. Of the available funds, you will be able to choose how much is withdrawn and sent to your debit card. You can choose to withdraw the full amount or a partial amount. The first time you click the Pay Out Now button, you will be prompted to enter your debit card details.
There will be an additional 1% fee for instant payouts, the Withdraw button will show the total amount that will be paid out to your debit card once the fee is taken out of the amount you are choosing to withdraw.
When you hit Withdraw, the funds will be on their way to your debit card. They will be available in up to 30 minutes, but likely even sooner.
Link a debit card
On your first transaction, you will be prompted to link a debit card when you click Pay Out Now. There will need to be funds pending in order to see this button and to link a debit card. If you have not accepted any Jobber Payments recently or pending Jobber Payments have already been included in a payout, the button won't appear. Only one debit card can be linked and the linked card is where the instant payout will be paid out to.
Note: Only account owners can turn on instant payouts and initiate an instant payout. When adding or changing a debit card, there is a 48 hour verification period before an instant payout can be made.
Here is the list of compatible debit cards. However, in the US, if your card says "Visa Debit" and it's issued by a major bank you likely have a card that will work for instant payouts. In Canada, it varies a bit more depending on the bank. You will need to be using a Visa debit or a MasterCard debit, rather than Interac.
What if an instant payout fails?
If an instant payout fails, your first troubleshooting step is to call your bank to make sure that there is nothing on their end that would have prevented the instant payout.
If you run out of attempts to retry the instant payout, the amount will be added into your next regular payout.
Reporting
You can view both your instant payouts and regular payouts by navigating to the Payments tab on the side navigation, then selecting the Payouts tab from the payments page.
The Type column shows whether the payout was a regular payout, or reflects an instant payout. Click on each payout to open the details.
If you click into an instant payout, you will see this message:
There are no transactions associated with instant payouts, they will appear on the next regular payout.
Instant payouts withdraw funds from a balance made up of multiple payments, rather than being tied to a single transaction. To see the full breakdown of transactions that contributed to the instant payout, refer to the regular payout in your payouts report.
The regular payout following an instant payout includes details of the instant payout. While the instant payout fee is deducted when the payout is initiated, it only becomes visible in the report when the next regular payout is recorded. At the top of the report, a summary provides an overview of the number of instant payouts, instant payout fees, regular payouts, and refunds in that payout.
Payment fees are recorded per transaction and appear in the "Fees" column of the payout summary. The 1% instant payout fee is deducted from the instant payout after all other fees have been applied. This fee is paid immediately and is listed under "Instant Payout Fees" in the Jobber Payments payout report.
Below the summary, you can find the breakdown of the transactions that made up this payout. The client's name for each transaction will appear in the details column.
Clicking on a regular payment will show a pop-up of the payment details that shows which invoice or quote it was collected against. Since instant payouts come from the balance of fund they aren't associated with particular invoices or quotes so they don't display additional payment details.
What happens if I have an insufficient balance for instant payouts?
If your balance for instant payouts is insufficient, funds will be advanced from your pending balance to cover the payout.
Advanced funds will appear in the Jobber Payments Payouts report as two transactions:
- Advance: This represents the amount of money advanced to cover the insufficient balance.
- Advanced Funding: This is the helper mechanism that temporarily provides you with funds to cover the insufficient balance.
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