Jobber Money FAQ Updated September 05, 2023 22:18

Overview

Jobber Money is a secure business account that gives you faster access to your Jobber Payments payouts without pesky fees or monthly minimums. With it, you can make business purchases from your Jobber Money account using a digital or physical Jobber-issued business spend card. You can also transfer money to your other accounts within the same business day via bank transfer (ACH), all from the Jobber Mobile App.

Learn more about Jobber Money

Jobber Money is available to Jobber Payments users in the U.S. 

Jobber Money offers:

• Payment tracking and spending in the same place you manage your business
• A no-monthly-fee, zero-minimums, business account that's opened in minutes
• Faster access to payouts from Jobber Payments, even on evenings and weekends
• A physical spend card that you can use for business purchases
  • Coming soon: a physical spend card complete with your business' name on it
• Review your account balance, business transactions and initiate same or next-business-day bank transfers (ACH) to your other accounts on-the-go from the Jobber mobile app 

What features are available with a Jobber Money account?

Your Jobber Money account give you the ability to:

• Track payments and spending in the same place you manage your business
• Get faster access to payouts from Jobber Payments, even on evening and weekends
• Receive a physical spend card that you can use for business purchases
• Review your account balance, business transactions and initiate same or next-business-day bank transfers (ACH) to your other accounts on-the-go from the Jobber mobile app

Can I earn rewards or interest with a Jobber Money account?

You cannot currently earn reward or interest with your Jobber Money account.

What are the fees associated with a Jobber Money account?

During a portion of our Jobber Money preview program, Jobber Money users will not be charged any additional fees. If you are accepted into the Jobber Money preview program, you will be given advance notice regarding when the following fees will be implemented:

• Same-day outbound bank transfers (ACH) fee: when transferring funds from your Jobber Money account to a non-Jobber Money bank account, you have the option to select same-day transfer as opposed to the standard 2 business day transfer period. If you select the same-day transfer option, a fee will be applied to the amount being transferred out of your Jobber Money account.
• Foreign exchange fee: when making purchases with a virtual or physical Jobber Money business spend card for items in any currency other than USD, an additional foreign exchange fee will be charged.
• Cross-border purchase fee: when making purchases with a virtual or physical Jobber Money business spend card at merchants outside of the United States, an additional cross-border purchase fee will be charged.
• $4.00 (USD) returned bank transfer (ACH) penalty: if an outbound bank transfer (ACH) fails to be delivered from your Jobber Money account to the targeted non-Jobber Money bank account, a penalty will be charged.
• $15 lost dispute penalty: in the event a transaction is disputed by you and you are deemed to have lost the dispute, you will be charged a lost dispute penalty.
• $3 additional card replacement penalty: when you request a physical business spend card the cost to produce and deliver the card will be covered. The cost to produce and deliver a replacement card will also be covered. However, additional replacement cards beyond the first one will incur a $3 penalty per card, applied to your Jobber Money account. 

How do I set my PIN?

Jobber Money cards do not have PINs and do not require a PIN to be set because U.S. issued cards are not configured to prompt for PINs when making purchases.

When can I expect to receive my Jobber Money card?

Jobber Money cards will arrive at their entered shipping address 5-8 business days after it is issued.

Can I open more than one Jobber Money account?

Jobber Money is currently limited to one account per Jobber account. 

Can I manage my spending limits?

Jobber Money spend limits are currently set universally at the account level.

What should I do if my card is lost or stolen?

If your Jobber Money spend card is lost or stolen, please contact support at 1-888-424-5301 or support@getjobber.com. Your card can be permanently disabled and moved to the "canceled" status so that that no further transactions will ever be authorized from the card.

What should I do if I notice a transaction I don’t recognize in my account?

If you notice a transaction you don’t recognize, please follow our guidance in the disputes section.

How do I add my card to my virtual wallet?

You can add your Jobber Money spend card to your virtual wallet by opening your virtual wallet, choosing to add a new card, and either scanning the card or manually entering in the card details. 

Can I use my card for online purchases?

Yes, you can use your Jobber Money spend card for online purchases.

Can I still use instant payouts?

Yes, you can still use Instant Payouts if you wish to receive your pending payouts to a different card than your Jobber Money account. There is approximately a one hour window between when your client pays and when the funds are available in your Jobber Money account. It is during this time that an instant payout can be initiated.

Can I change my Jobber Payments Payout account from my Jobber Money account to a different payout account?

Yes, you can update your Jobber Payments payout account at any time. When your payout account is set to a non-Jobber Money account, you will receive payouts on the standard payout schedule. When receiving payouts to your Jobber Money account, you will receive your payouts in as little as one hour.

Can I issue Jobber Money spend cards to other members of my team?

During our Jobber Money preview program spend cards are only issued to account owners.

How can I provide feedback on my Jobber Money experience?

Please send all feedback about your experience to jobber-money@getjobber.com.