Jobber Money FAQ Updated July 11, 2024 16:20

Overview

Jobber Money is a secure business account that gives you faster access to your Jobber Payments payouts without pesky fees or monthly minimums. With it, you can make business purchases from your Jobber Money account using a digital or physical Jobber-issued business spend card. You can also transfer money to your other accounts within the same business day via bank transfer (ACH), all from the Jobber Mobile App.

Learn more about Jobber Money

Jobber Money offers:

• Payment tracking and spending in the same place you manage your business
• A no-monthly-fee, zero-minimums, business account that's opened in minutes
• Faster access to payouts from Jobber Payments, even on evenings and weekends
• A physical spend card customized with your business’s name
• The ability to issue and manage spend cards for members of your team
• Review your account balance, business transactions and initiate same or next-business-day bank transfers (ACH) to your other accounts on-the-go from the Jobber mobile app

What features are available with a Jobber Money account?

Your Jobber Money account give you the ability to:

• Track payments and spending in the same place you manage your business
• Get faster access to payouts from Jobber Payments, even on evening and weekends
• Receive a physical spend card that you can use for business purchases
• Review your account balance, business transactions and initiate same or next-business-day bank transfers (ACH) to your other accounts on-the-go from the Jobber mobile app

How much does Jobber Money cost?

• express outbound bank transfers (ACH) fee: when transferring funds from your Jobber Money account to a non-Jobber Money bank account, you have the option to select an express transfer as opposed to the standard 2 business day transfer period. If you select the express transfer option, a 1% fee will be applied to the amount being transferred out of your Jobber Money account.
• foreign exchange fee: when making purchases with a virtual or physical Jobber Money business spend card for items in any currency other than USD, an additional 1% foreign exchange fee will be charged.
• cross-border purchase fee: when making purchases with a virtual or physical Jobber Money business spend card at merchants outside of the United States, an additional 1% + $0.30 cross-border purchase fee will be charged.
• incoming wire fee: when receiving wire transfers to your Jobber Money account, a $2.00 fee will be charged.
• $4.00 returned bank transfer (ACH) fee: if an outbound bank transfer (ACH) fails to be delivered from your Jobber Money account to the targeted non-Jobber Money bank account, a fee will be charged.
• $15 lost dispute fee: in the event a transaction is disputed by you and you are deemed to have lost the dispute, you will be charged a lost dispute fee.
• $4 additional card replacement fee: when you request a physical business spend card the cost to produce and deliver the card will be covered. The cost to produce and deliver a replacement card will also be covered. However, additional replacement cards beyond the first one will incur a $4 fee per card, applied to your Jobber Money account.

Can I earn rewards or interest with a Jobber Money account?

You cannot currently earn reward or interest with your Jobber Money account.

How do I set my PIN?

You will be prompted to set a PIN for your Jobber Money card within the card activation flow.

How do I reset my PIN?

You can reset the PIN associated with your card at any ATM within the United States. This will require you to enter your existing PIN before setting a new one. If you do not know the current PIN for your card and wish to reset it, please contact support at support@getjobber.com. 

Can I issue additional cards to my team members?

Yes, account owners can issue additional spend cards to other members of their team from the cards section on the Money tab in the Jobber mobile app.

If you have other users on your Jobber account who do not yet have a card issued to them, you will see an add card button at the top of the cards tab on the Jobber Money homepage.

Tapping add card will take you into the card issuing flow where you can select which of your team members you want to issue cards to and confirm their details.

Within this flow you will be able to set the following controls for cards on your account:

• a daily, weekly, and monthly spending limit
• allowed and blocked spending categories
• a daily ATM withdrawal limit

In addition to the daily, weekly, or monthly spend limit you may set, Jobber will also not allow a user to spend more than $10,000 per day or $50,000 per month per card.

Account owners can control which cards on their account have ATM access and can set a daily withdrawal limit of up to $300. This limit will be inclusive of any fees that are charged by the ATM owner-operator. 

Once complete, you and the new cardholder will be notified when the card is issued and on its way to the shipping address entered.

Learn how to issue
additional cards for your account

Can I manage my spending limits?

Account owners can set the following spending controls for cards on their Jobber Money account:

• a daily, weekly, or monthly amount spending limit
• allowed and blocked spending categories
• a daily ATM withdrawal limit

What should I do if my card is lost or stolen?

If your Jobber Money spend card is lost or stolen, please contact support at 1-888-424-5301 or support@getjobber.com. Your card can be permanently disabled and moved to the "canceled" status so that that no further transactions will ever be authorized from the card.

What should I do if I notice a transaction I don’t recognize in my account?

If you notice a transaction you don’t recognize, please follow our guidance in the disputes section.

How do I add my card to my virtual wallet?

You can add your Jobber Money spend card to your virtual wallet by opening your virtual wallet, choosing to add a new card, and either scanning the card or manually entering in the card details. 

Can I use my card for online purchases?

Yes, you can use your Jobber Money spend card for online purchases.

Can I still use instant payouts?

No, Instant Payouts are disabled when receiving payouts to a Jobber Money account. Payouts to Jobber Money accounts happen automatically within an hour after they've been collected without any additional fees. As soon as the funds land in your Jobber Money account, you can use your spend card. 

Note: When your client pays using a bank payment (ACH), it can take up to 7 business days for the amount to be available for a payout as ACH payments have a longer processing time. Card payments will be available within the hour after they have been collected.

If you do want to initiate an instant payout instead of a Jobber Money payout, sign into Jobber.com and change your payout account to a different bank account that is not associated with Jobber Money. 

Can I change my Jobber Payments Payout account from my Jobber Money account to a different payout account?

Yes, you can update your Jobber Payments payout account at any time. When your payout account is set to a non-Jobber Money account, you will receive payouts on the standard payout schedule. When receiving payouts to your Jobber Money account, you will receive your payouts in as little as one hour.

Can I issue Jobber Money spend cards to other members of my team?

During our Jobber Money preview program spend cards are only issued to account owners.

How can I provide feedback on my Jobber Money experience?

Please send all feedback about your experience to jobber-money@getjobber.com.