What do you need help with?

How to Get Help

Our Success Team is here to help! If you need any assistance, please feel free to reach out. 

Our operating hours are Monday to Friday from 6:00 am MDT- 5:00 pm MDT. Please note that we have a team meeting daily from 8:00am- 8:30am MDT. This meeting helps keep our Success Team on the same page about how to best offer support. Don't worry though! If you contact us while we're in a meeting we will follow-up with you as soon as we're out. 

There are a variety of ways to get in touch with our Success Team:

Via Phone

You can give our Success Team a call at 1-888-721-1115, ext. 2. We will be happy to walk you through anything you need over the phone.

You can also call us via the app! To do this, click the Gear Icon in the top left of the Jobber App. It will open a screen with an option in the bottom left for "Call Support". Clicking this will start a phone call with our Success Team.

 

Via Live Chat

You can start a live chat with our Success Team by clicking the speech bubble icons in the bottom right corner of your Jobber online screen.

 

 

This will open a chat window in the bottom right of your page where you can get live support. You will get connected with a real person right away who can answer any questions you might have! 

If you have a new question for us, go ahead and click 'New conversation' to start chatting in with our team.

You can also start a chat with us through the app, tap the Gear Icon in the top left of the Jobber App. Then in the bottom right corner, click the option for Live Chat. 

 

We've implemented a new chat system that will now save all of your chat history with us! Forget the answer someone gave? Want to walk through a workflow with a coworker? Just click onto the chat icon and choose one of your past chats to read through. You can also click onto these past chats to continue that same conversation or add to it and pick up where we left off. 

If you start a chat with us outside of our hours or during our daily meeting, don't panic! We will reply back to you with an email to answer your questions.

Via Email 

We can be contacted at support@getjobber.com. 

Via the Help Center

Congrats! You're already here in our Help Center! This is where you can find articles and videos that cover every feature within Jobber. If you scroll up to the top right of this page there is a search bar that will allow you to look up any features you need more guidance on.