Table of Contents
Overview
Book new leads, with less effort. Customers searching for your services on Google will be able to instantly book into your calendar, while you remain in control of your availability.
Local Services Ads help you connect with people who search on Google for the services you offer. Your ads will show up for customers in your area, and you only pay if a customer contacts you directly through the ad. With the Jobber integration, customers will also see a booking option in your ad, to schedule an available time in your Jobber calendar.
With Jobber + Google's Local Services Ads, prospective clients searching your services on Google can book a job or assessment directly into your schedule from the "Book Online" button on your Local Services Ad.
To connect Jobber and Google's Local Services Ads, you must first be set up with Local Services Ads. Start the Local Services Ads sign-up process here.
There are multiple steps in the Local Services Ads application process, including a background check, license check, and insurance check. There is also an advanced verification that applies to some industries (for example, locksmith and garage door providers) that includes a review of the company’s Google Ads account, publicly available data, and video interviews conducted by Google. The screening may also include inquiries into business registration validity, as well as searches for evidence of fraudulent or misleading behavior.
To learn more about Local Services Ads, check out our Jobber Academy article.
Get started
Get started with the Jobber and Google's Local Services Ad integration by clicking Apps from the side navigation. Select Google's Local Services Ads from the list.
This will take you to a landing page with details about the integration. To begin the setup, click Get Started.
Connect to Google in your online booking settings
After selecting Get started from the Google Local Services Ads landing page, you'll be taken to your online booking settings page in Jobber. This is where you're going to connect your Jobber account to your Google Business Profile.
From the bottom of the online booking settings, select Connect to Google.
Next you'll be prompted to confirm your contact information. Google will match your Google Business Profile with the address you've entered in your Company Settings on Jobber.com. Make sure that these addresses are the same to avoid any issues.
Note: If you use a service area rather than an address for your Google bookings, reach out to Jobber's support team and our team can help match you.
Select Connect if this information is correct. If you need to update your address so that it matches your Google Business Profile, select Update Information.
It can take Google up to a week to start showing the Book Online button on your businesses Google Business Profile. If after a week you still don't see it, try these steps:
- Confirm that the address in your Company Settings on Jobber.com match your Google Business Profile address exactly.
- Reach out to Jobber Support–our team can dig into this further.
Configure your online booking settings
When clients and leads book with you through your Google Business Profile, they will be filling out the same form used for online booking and appointments will be scheduled based on your online booking settings.
If you haven't already set up online booking, navigate to the Gear Icon > Settings > Online Booking to get started. Your online booking settings are where you can manage your:
- Bookable services
-
Availability, including
- Scheduling efficiencies like drive time and buffer time
- Service area
- Bookable team members
- Advanced settings:
Learn more about online booking
View your bookings
When a new booking is made from the Book Online button on your Google Business Profile, an appointment will be added to your schedule in Jobber as either an assessment or visit, depending on the services your client booked.
When a new appointment is created from a Local Services Ad, you are notified via activity feed notification about the new appointment.
New clients who book with your business through your Google Business Profile will automatically have Google entered in the "Lead Source" field on their client profile.
Note: If you are on the Grow Plan, the client will be labeled as a lead if they are a brand new client.
Notifications for your clients
Bookings made through your Google Business Profile will follow the same reminder template and schedule as your internally scheduled appointments.
Learn more about Assessment and Visit Reminders.
Disconnect Jobber and Google's Local Service Ads
To disconnect your online booking form from your Google Business Profile, navigate to the Gear Icon > Settings > Online Booking. From the bottom menu, select Connected to Google. From the confirmation pop up, select Remove booking link to remove your online booking link from your Google Business Profile.