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How are your first payments processed?
After signing up with Jobber Payments, you can start collecting payments right away! However, you will need to connect a bank account to your Jobber Payments account in order to receive your payouts. This should be done as soon as possible after adding your personal and business information for Jobber Payments.
Note: if you don’t connect a bank account for Jobber Payments within 90 days of signing up for Jobber Payments, the funds will be automatically refunded.
Your first collected payment will initiate an authorization period. In Canada and the US, there is a period of 5 business days to authorize your account and send payments to your bank account. In some rare instances, the first payout window may take beyond five business days.
Until that first payment is authorized and deposited in your bank account, any other payments you collect within that period will also experience a 5-business-day payout window. Depending on the time of day the payment is collected and your bank's operating hours, 1-2 business days might be added to the payout window meaning payments can take up to 7 days to be deposited into your bank account.
If you are located in the UK, your first payment takes 7 business days to be deposited into your bank account. During this time, your account goes through a verification period where any other payments processed during this time are also subject to the 7-day deposit schedule. Once the first payment is deposited into your bank account, the payout window shortens to 4 business days.
What happens once you've been authorized?
Once the authorization period has ended, payouts will be made on a 2 business day payout schedule in the US and Canada and a 4 business day payout schedule in the UK. Payments are deposited in bundles when they are paid out, so there might be several payments that make up a payout. Keep in mind that banks can take 1-2 additional business days to post funds past this point depending on the time of day the payment is processed and your bank's operating hours, meaning payments can take up to 7 days.
Note: No matter if you're located in the UK, US, or Canada the authorization period begins after your first payment has been collected, not at your signup date.
Why are my payouts frozen?
If you're receiving a message that your payouts are frozen, we have been unable to verify your account. Learn more about Jobber Payments Verification.
Jobber Payments reporting
When you are successful in collecting payment with Jobber Payments, you will be able to see it in the Jobber Payments reports. There are two reports that deal with Jobber Payments:
- Transactions report: This report shows all the transactions (payments, deposits, and refunds) you've processed using Jobber Payments as well as details like the fees associated with that transaction, last card digits, card type, and total.
- Payouts report: This report breaks down each payout to your bank account. You can also see if funds are in transit using this report. Clicking into each payout shows the net amount, the collected amount, as well as fees.