Overview

Get paid on average 4x faster than checks when your clients pay with debit or credit. Jobber Payments is Jobber’s built-in payment processing platform, letting you collect client payments, save cards on file, and manage deposits directly in Jobber. Start taking payments.

Jobber Payments is available in the UK, US, and Canada. 

Jump to Jobber Payments settings

Manage Jobber Payments

Once Jobber Payments has been set up, you can manage your Jobber Payments account following these steps:

  1. Sign into Jobber.com, then select the Gear Icon.
  2. Select Settings, then from the settings menu, select Jobber Payments. 

Note: Only admins and account owners can access this page, and only account owners can update bank account information.

If you haven’t set Jobber Payments up yet, learn How to Set Up Jobber Payments.

Permissions to collect a payment

To allow a team member to collect payments on quotes and invoices through Jobber payments, turn on the Payments permission in their user settings. You can also select Grant Permissions directly from the Jobber Payments settings page to turn on this permission for one or more team members at once.

When the Payments permission is turned on, Jobber automatically applies the required permissions needed to collect a payment, which are:

  • Schedule permission: Edit their own schedule

  • Clients and Properties permission: Edit access

  • Quotes permission: Edit access

  • Invoice permission: Edit access

  • Show pricing permission: enabled

If any of these required permissions are removed, the Payments permission will be turned off automatically and the user will no longer be able to collect payments. Only an admin can update another user’s permission settings.

Client hub payments

Client hub payments let your clients pay online when viewing a quote or invoice. Turn payments on for quotes and invoices independently, then choose which payment methods each accepts:

  • Quote payments: let clients pay a deposit online when viewing a quote. Once turned on, choose which payment methods to accept for quote deposits: card payments (credit or debit cards, Apple Pay, or Google Pay) and/or bank payments (ACH) (clients pay directly from their bank account, available in the US only).
  • Invoice payments: let clients pay online when viewing an invoice. Once turned on, choose which payment methods to accept for invoices: card payments and/or bank payments (ACH), same as above.

Jobber Payments accepts all major debit and credit cards, including Visa, Mastercard, AmEx, and Discover. When paying through client hub, clients can also pay with Apple Pay or Google Pay. The minimum payment is $0.50.

Your rate for each payment method is shown in the Processing rates panel on the settings page.

Advanced settings

Under Advanced settings, fine-tune how client hub payments behave:

  • Payment method threshold: automatically turn card payments off for invoices above a specified dollar amount, defaulting those larger transactions to bank payments (ACH) instead. Enter the dollar amount in the field provided. This requires bank payments (ACH) to be enabled on your account. Learn more about bank payments (ACH).
  • Payment method on file: require clients to save a payment method when paying a quote deposit.
  • Tips: accept tips on invoices and in-person payments. Learn more about tip collection with Jobber Payments.

In-person payments

Accept payments in person using Tap to Pay or a card reader:

  • Tap to Pay on Android: turn Tap to Pay on for compatible Android devices.
  • Tap to Pay on iPhone: select Enable, then accept Apple’s Terms of Service and complete a Tap to Pay transaction on your iPhone to finish setup.
  • Card reader: select Purchase to buy a Jobber card reader for tap, swipe, and insert payments.

Learn more about Tap to Pay and the Jobber card reader.

Usage and limits

To help ensure secure and successful transactions, Jobber has limits in place for card and bank payments (ACH) processed through Jobber Payments. These limits help ensure secure and successful payments.

There are limits for:

  • a single transaction
  • 24-hour period
  • 30-day period

You can monitor your usage from the Jobber Payments settings in your account. From the usage and limits sections, you’ll see how much of each limit has been used and how much remains available.

If your payment volume exceeds any of these limits, payments will be temporarily paused. You’ll need to wait until your usage resets (e.g., when the 24-hour or 30-day window refreshes) or request a limit increase to continue collecting payments. Learn more about How Your Processing Limit for Jobber Payments Is Set and Reviewed. 

If your business processes large volumes of credit card payments and you anticipate hitting these limits, you can request a higher limit directly in your Jobber Payments settings by clicking Request Limit Increase.

Note: If the Request Limit Increase button isn’t there, a limit increase isn’t available at this time. Please check back later.

Notifications for Jobber Payments

For the Jobber Payments notifications settings, there are two options:

  • Get notified of payments by email: When this setting is enabled, a payment notification email will be sent to all of the admin users in your Jobber account. These emails are triggered when a quote deposit or an invoice is paid by one of your clients, not when payments are manually entered.
    • Note: If a payment fails (such as an bank payment (ACH) or automatic payment), you will be notified about the payment failure by email, even if the “get notified of payments by email” toggle is turned off.
  • Automatically email receipts to clients: When this setting is enabled, your clients will be sent a confirmation email following a successful quote deposit or invoice payment. Note: Refund receipts must be sent manually to clients.

To change the settings, use the toggles to turn each setting on or off.

Review your Jobber Payments bank details

The bank details section is along the right side of the settings page. The bank account listed here is where your standard payouts for Jobber Payments are deposited. There are also options to view your Jobber Payments payouts and transactions reports.

Note: Only account owners can update bank details.

Screenshot 2024-04-22 at 4.15.17 PM.png

If you are using Instant Payouts, below your bank details is a section for Instant Payouts where you can manage the debit card where funds are paid out and view transactions. 

If there are any payouts in transit to your bank account, they will be displayed under the On its way to your bank heading. To view past payouts as well as future payouts, select View bank payouts to open the Jobber Payments payouts report.

Disputes dashboard

A dispute occurs when a cardholder questions the validity of a charge on their statement. This can either be an inquiry to learn more about the charge or a chargeback where the client is questioning the validity of the charge. 

Screenshot 2024-04-22 at 4.16.34 PM.png

Select View Disputes to open your disputes dashboard. The disputes dashboard is where you can see an itemized overview of all your disputes including:

  • Status (including the date a response is needed by) 
  • Date the transaction was disputed by the client
  • Client name
  • Invoice or quote associated with the disputed charge 
  • Amount ($)
  • Reason for the dispute
  • Type (chargeback or inquiry)

Screenshot

If a client has disputed a payment, the disputes dashboard is where you will see the details of the dispute and if you decide to counter the dispute, where you will submit evidence. 

Learn more about 
Jobber Payments disputes

Disable Jobber Payments

If you would like to disable Jobber Payments, click the text for Disable Jobber Payments at the bottom of the Jobber Payments settings page. Disabling Jobber Payments will remove the option for your clients to pay online on any outstanding or new invoices. 

Jump to Jobber Payments settings