Table of Contents
Overview
Save payment methods on file for future billing or to use with automatic payments.
Saving a payment method for a client is a way to provide them a quick, cashless service where their payment method is ready to be charged (and you can be paid!) as soon as the service is completed. Saving a payment method on file is the first step to enabling automatic payments on a job, where your client can be invoiced and charged automatically. It also saves your clients time from having to re-enter their card details.
There are several ways to collect a client's payment method information:
Manually collect client payment information
If you already have the client's card information, you can enter and save the client's card as a saved payment method, both online and through the app. There is a section on a client's profile where their saved payment methods are stored.
Note: Bank payments (ACH) cannot be added manually by you. Only your client can add their bank details. However, bank account information can be saved as a future payment method through Wallet in client hub.
Have clients enter their payment information via Wallet in client hub:
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Your client can add their payment methods to their Wallet so that their ACH information or cards are ready to go once they have quotes or invoices to pay.
- Send an email to request that clients save their own payment methods in Wallet.
- Send a text message to request that clients save their own payment methods in Wallet.
- Clients can choose to save their own payment methods for future use when making a payment, this includes both card and bank payments (ACH).
- Payment methods can be saved automatically when paying a required deposit on the quote, including both ACH and card payments.
- Add a payment method field to your request and booking forms
Saved payment methods appear on the client's profile in the Payment Methods section underneath the client's billing history.
Jobber Payments can process all major debit and credit cards. That means as long as the card has a Visa, Mastercard, Amex, or Discover logo on it you can accept the card. Jobber Payments can also process bank payments (ACH). When paying through client hub, clients can also choose to pay with Apple Pay or Google Pay. With Jobber Payments the minimum payment is $0.50.
Jobber Payments is available in the UK, US, Canada.
Note: Due to SCA regulations in the UK, clients must save their own cards on file. This means that adding a card manually is not an option in the UK, however, clients can save their own card for future use through client hub.
Add a payment method manually
Your clients have the option to save their own payment method on file, or there are ways for you to save cards manually on their behalf.
Note: Bank payments (ACH) cannot be added manually by you. Only your client can add their bank details and opt to use them for future payments.
Save a payment method from the client's profile
The Payment methods section appears below the billing section on a client's profile. From here, you can add a payment method manually or send the client a request to save their own.
Select Add or request, then select an option from the menu:
- Add manually: Enter the client's card details directly if you already have their card number and need to store it securely. You will be prompted to enter the name on card, card number, expiry date, and CVC. Note: the billing address shown is associated with the card only, not the client's profile.
- By email: Send the client an email requesting they add a payment method. The email directs them to their wallet in Client Hub, where they can securely save a payment method.
- By text: Send the client a text message with the same request.
You can also choose if this card is going to be the default method of payment for your client, that way the next invoice you process online will automatically show this card as an option to process with. Click Save and the card will be added to this client’s page.
To delete any saved cards, click the card from the Payment Methods section. You will see the options to delete this payment method. You can also chose to make a card the default payment method for the client by clicking Set as Default.
Save a card while processing a payment
One way you can manually add a client's card is by processing an invoice where the client is paying through Jobber Payments. When you process a client’s card from their invoice, there is a checkbox for Keep this card on file that you can select to save the card for future use located below the billing address. This adds the card as a stored payment method.
Add a payment method through client hub
There are multiple ways to save a client's payment method through client hub:
- Your client can add their own payment methods to their Wallet so that their payment methods are ready to go once they have quotes or invoices to pay.
- Send an email to request that clients save their own payment methods in Wallet.
- Send a text message to request that clients save their own payment methods in Wallet.
- Cards can be saved automatically when paying a required deposit on the quote.
Wallet in client hub
Wallet in client hub is a self-service option for your clients where they can add new payment methods and manage existing ones. Wallet is an option from the sidebar in client hub.
If your client already has a payment method saved, they'll need to click + Add Payment Method.
This will prompt them to fill out their payment method details like the name on card, card number, expiry, CVC, and billing address. If they are adding more than one payment method, they can also check a box to indicate which is the default payment method.
All payment methods added for this client will appear in the wallet section, including those that you added manually and those that were added by the client. The default card is indicated by a Default label as well as a star. The default payment method is the one that will be suggested when charging this client.
To remove a payment method, your client can click the red garbage can icon and it will be removed as a stored payment method.
Note: If your client only has one payment method on file and it's being used for a job that is set up with automatic payments, the card cannot be deleted by the client. In this situation, your client will see a prompt to reach out to you since the job with automatic payments will need to be updated.
Request a payment method on file
You can send an email or text message to your client to prompt them to view wallet and save their own payment method. Learn more.
Select Add or request, then select an option from the menu:
Add manually
Enter the client's card details directly if you already have their card number and need to store it securely. You will be prompted to enter the name on card, card number, expiry date, and CVC.
Note: the billing address shown is associated with the card only, not the client's profile.
By email
Send the client an email requesting they add a payment method. The email directs them to their wallet in Client Hub, where they can securely save a payment method.
By text
Send the client a text message with the same request.
'Keep on file'
When a client pays an invoice or a quote deposit online and enters their payment method details, they have an option to check a box to store their card for future use. They see this option when they are making a payment in client hub.
Checking the box to "keep on file" adds the card used to make this payment as a stored payment method once the client clicks Pay and the payment is successful.
Save bank details (ACH) on file
If your client is paying through a bank payment (ACH), they will be prompted to enter their bank account details to make the payment. If they want to save the bank account on file for future payments (such as automatic payments), they can select the box for Remember these bank details for future payments.
Note: When a bank account is used for a payment or saved for future use, a $0.01 transaction (also known as a "penny test" or "penny drop") may be processed and refunded to verify the bank account.
In order to have bank payments appear as a payment method on your quotes and invoices, each quote or invoice must have the Bank payment (ACH) option toggled on. If you account is set up to process bank payments, this option appears on the edit screen of your quotes and invoices below the total.
Require payment method to be saved on file
When a client pays a quote deposit through Jobber Payments, you can automatically save their payment method for future use. With this setting enabled, you can turn on automatic payments as soon as the quote converts to a job, or charge the saved method for future invoices.
To require a payment method to be saved on file:
- Select the Gear Icon, then select Settings.
- Select Jobber Payments.
- Under Quote preferences, toggle Require payment method to be saved on file to on.
With this setting enabled, when your client makes a payment their payment method will automatically be saved and will appear as a stored payment method on the client's profile. Since this setting automatically saves card or bank details, Apple Pay or Google Pay do not appear as a payment option when Require payment method to be saved on file is enabled as those options don't save the payment method in Jobber. When the client enters their card details, they will not see the checkbox option to keep the card on file. Instead, there is text that reads:
Your [card/bank details] will be saved on file and can be charged for future payments
Note: If you do enable this setting, consider giving your client a heads up that their card will be saved for future charges. Letting them know in advance about upcoming or recurring charges can help cut down on the possibility of a dispute.
Add a payment method field to your request and booking forms
You can collect a card from clients at the time they submit a request or book online by adding a payment method field to your form. This lets clients save a card on file while they're already providing their details, so you're ready to charge for work as soon as it's done.
When a client fills out the form and enters their card details, the card saves to their profile in Jobber as a stored payment method. You can then use it to charge invoices, set up automatic payments, or collect future deposits – just like any other saved card.
To add a payment method field to a form:
- Select the Gear Icon, then select Settings.
- From the settings menu, select Requests and Bookings.
- Select the form you want to edit, or select Add New Form to create one.
- In the Manage Form panel on the right, locate the Actions section.
- Drag Add payment method into the section of your form where you want it to appear.
- Select Save.
When a client submits the form through Client Hub, they see a section to enter their name on card, card number, expiry date, and CVC. Jobber stores the card securely through your Jobber Payments account.
Note: The payment method field supports credit cards only. Bank payments (ACH) cannot be collected through request or booking forms.
Note: For security, the payment method field only appears when clients access the form through client hub. If you share or embed your form on a website or social media, the payment method field does not display. Clients who submit the form through an embedded version can still add a payment method later through their wallet in client hub.
How to collect payment with Jobber Payments
Using Jobber Payments, you can either collect payment using a saved payment method in Jobber, or you can send the invoice to the client and they can pay online.
To process a payment for a client, go to the invoice you would like to collect for. Then in the top right, click Collect Payment.
If the client has a payment method on file already, that payment method will appear as an option for you to charge. You can also select another payment option and enter in a new card. If you don't have a saved payment method, you will be able to enter the card details in order to charge it.
After you charge the payment method, the payment will be applied directly to the invoice and can also be seen from the client’s billing history. When the full invoice balance has been collected, the invoice will be marked as paid.
Jobber Payments reporting
When a Jobber Payments transaction is successful, you will be able to see it in the Jobber Payments reports. There are two reports that deal with Jobber Payments:
- Transactions report: This report shows all the transactions (payments, deposits, and refunds) you've processed using Jobber Payments as well as details like the fees associated with that transaction, last 4 digits, card type (Visa, MasterCard, etc), and total.
- Payouts report: This report breaks down each payout into your bank account. You can also see if funds are in transit using this report. Clicking into each payout shows the net amount, the collected amount, as well as fees.