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Save payment methods on file for future billing or to use with automatic payments.
Saving a payment method for a client is a way to provide them a quick, cashless service where their payment method is ready to be charged (and you can be paid!) as soon as the service is completed. Saving a payment method on file is the first step to enabling automatic payments on a job, where your client can be invoiced and charged automatically. It also saves your clients time from having to re-enter their card details.
There are several ways to collect a client's payment method information:
- Through client hub
- Your client can add their payment methods to their Wallet so that their cards are ready to go once they have quotes or invoices to pay. Note: Only card payments are can be added directly to Wallet.
- Clients can choose to save their own payment methods for future use when making a payment, this includes both card and bank payments (ACH).
- Payment methods can be saved automatically when paying a required deposit on the quote.
Saved payment methods appear on the client's profile in the Payment Methods box underneath the Billing History Box.
Jobber Payments can process all major debit and credit cards. That means as long as the card has a Visa, Mastercard, Amex, or Discover logo on it you can accept the card. Jobber Payments can also process bank payments (ACH). When paying through client hub, clients can also choose to pay with Apple Pay or Google Pay. With Jobber Payments the minimum payment is $0.50.
Jobber Payments is available in the UK, US, Canada.
Note: Due to SCA regulations in the UK, clients must save their own cards on file. This means that adding a card manually is not an option in the UK, however, clients can save their own card for future use through client hub.
Add a payment method manually
Your clients have the option to save their own payment method on file, or there are ways for you to save cards manually on their behalf.
Note: Bank payments (ACH) cannot be added manually by you. Only your client can add their bank details and opt to use them for future payments.
One way you can manually add a client's card is by processing an invoice where the client is paying through Jobber Payments. When you process a client’s card from their invoice, there is a checkbox for Keep this card on file that you can select to save the card for future use located below the billing address. This adds the card as a stored payment method.
Another way to save their card details is by manually adding it as a saved payment method from the Payment Methods box located below the billing history box on the client page. This is a good method to use if you already have their card number and need to store it securely. Click Send email request or Send SMS request to send an email or text message to your client to prompt them to view wallet in client hub and add a payment method.
Clicking the + Add button will allow you to securely add a card without processing a transaction. You will be prompted to fill out the client's card details.
Note: The billing address that shows here is associated to the card only and not the client.
You can also choose if this card is going to be the default method of payment for your client, that way the next invoice you process online will automatically show this card as an option to process with. Click Save and the card will be added to this client’s page.
To delete any saved cards, click onto the card from the Payment Methods box. You will see the options to delete this payment method. You can also chose to make a card the default payment method for the client by clicking Set as Default.
Add a payment method through client hub
There are multiple ways to save a client's payment method through client hub:
- Your client can add their own payment methods to their Wallet so that their payment methods are ready to go once they have quotes or invoices to pay.
- Send an email to request that clients save their own payment methods in Wallet.
- Send a text message to request that clients save their own payment methods in Wallet.
- Cards can be saved automatically when paying a required deposit on the quote.
Wallet in client hub
Wallet in client hub is a self-service option for your clients where they can add new payment methods and manage existing ones. Wallet is an option from the sidebar in client hub.
For your client to add a payment method, they'll need to click + Add Payment Method.
This will prompt them to fill out their payment method details like the name on card, card number, expiry, CVC, and billing address. If they are adding more than one payment method, they can also check a box to indicate which is the default payment method.
All payment methods added for this client will appear in the wallet section, including those that you added manually and those that were added by the client. The default card is indicated by a Default label as well as a star. The default payment method is the one that will be suggested when charging this client.
To remove a payment method, your client can click the red garbage can icon and it will be removed as a stored payment method.
Note: If your client only has one payment method on file and it's being used for a job that is set up with automatic payments, the card cannot be deleted by the client. In this situation, your client will see a prompt to reach out to you since the job with automatic payments will need to be updated.
Request a payment method on file
You can send an email or text message to your client to prompt them to view wallet and save their own payment method. Learn more.
From the client's profile, clicking Send email request or Send SMS request to send an email or text message to your client asking that they store their payment method in their online wallet through client hub for future purchases. You can customize this template in Settings > Emails and Text Messages Settings.
'Keep on file'
When a client pays an invoice or a quote deposit online and enters their payment method details, they have an option to check a box to store their card for future use. They see this option when they are making a payment.
Checking the box to "keep on file" adds the card used to make this payment as a stored payment method once the client clicks Charge and the payment is successful.
Save bank details (ACH) on file
If your client is paying through a bank payment (ACH), they will be prompted to connect their bank account to set up the payment through a service called Plaid. If they want to save the bank account on file for future payments (such as automatic payments), they can select the box for Save these bank details on file for faster payments in the future.
In order to have bank payments appear as a payment method on your quotes and invoices, each quote or invoice must have the Bank payment (ACH) option toggled on. If you account is set up to process bank payments, this option appears on the edit screen of your quotes and invoices below the total.
Mandatory card on file for quote deposits
When a client pays their quote deposit via Jobber Payments their card can be saved automatically with a particular Jobber Payments setting. Having their card saved upfront when paying a deposit means that when the quote is converted to a job that automatic payments can be enabled right away or that the card can be charged for future invoices.
Click the Gear Icon > Settings > Jobber Payments. From the list of settings, toggle Mandatory card on file for quote deposits to ON.
With this setting enabled, when your client makes a payment their card will automatically be saved and will appear as a stored payment method on the client's profile. Since this setting automatically saves card details, Apple Pay or Google Pay do not appear as a payment option when Mandatory card on file for quote deposits is enabled as those options don't save the card in Jobber. When the client enters their card details, they will not see the checkbox option to keep the card on file. Instead, there is text that reads:
By paying this deposit you agree to have your card securely saved on file for future use by [Company Name].
Note: If you do enable this setting, consider giving your client a heads up that their card will be saved for future charges. Letting them know in advance about upcoming or recurring charges can help cut down on the possibility of a dispute.
How to collect payment with Jobber Payments
Using Jobber Payments, you can either collect payment using a saved payment method in Jobber, or you can send the invoice to the client and they can pay online.
To process a payment for a client, go to the invoice you would like to collect for. Then in the top right, click Collect Payment.
If the client has a payment method on file already, that payment method will appear as an option for you to charge. You can also select another payment option and enter in a new card. If you don't have a saved payment method, you will be able to enter the card details in order to charge it.
After you charge the payment method, the payment will be applied directly to the invoice and can also be seen from the client’s billing history. When the full invoice balance has been collected, the invoice will be marked as paid.
Jobber Payments reporting
When a Jobber Payments transaction is successful, you will be able to see it in the Jobber Payments reports. There are two reports that deal with Jobber Payments:
- Transactions report: This report shows all the transactions (payments, deposits, and refunds) you've processed using Jobber Payments as well as details like the fees associated with that transaction, last 4 digits, card type (Visa, MasterCard, etc), and total.
- Payouts report: This report breaks down each payout into your bank account. You can also see if funds are in transit using this report. Clicking into each payout shows the net amount, the collected amount, as well as fees.