Table of Contents
Overview
Your team can clock in and out of jobs and track expenses from anywhere, so you can prep payroll faster. The Jobber App is available on the Apple App Store and Google Play Store.
Note
An updated version of the Jobber app will be rolled out to all users in November. If your apps are set to automatically update, you will get it once the updates are available to your account and your app has been updated to the latest version available at that time.
This article covers functionality that's available with the legacy Jobber App. This functionality will be changing with the updated Jobber App. To see what is coming, check out Timers and Time Sheets in the Jobber App (Updated Jobber App).
If you are interested in moving you and your team onto the updated app, start a chat and let our support team know!
In the Jobber App, you and your employees can start and stop timers during the day while out in the field. Time can be logged on specific jobs or more generally. The timers in the app populate your time sheets both in the app and Jobber online, which you can then use to reference how much time was spent on certain jobs or for your payroll.
Time tracking is available on select plans. View our current pricing plans.
To check what plan you're on, navigate to the Gear Icon > Account and Billing. If you have any questions about your plan's features or pricing, our support team is here to help!
There are two types of timers: general timers and visit timers.
General timers are not tied to a job and are good for tracking time between visits, breaks, or unscheduled time. Visit timers are tied a specific job and the timer is started from a visit.
Start a general timer
To start a general timer, click Time Sheet > Clock In. A general timer will start running.
If you start a visit timer and a general timer is running, the general timer will automatically stop. This is so two timers are not running at once. When the visit timer is stopped, the general timer will automatically start again. This is to track the time between visits automatically.
To stop a general timer, click Clock Out.
Start a visit timer
To start a visit timer go to Schedule > click on the visit > click 'Start Timer'. Starting a visit timer will automatically stop the general timer, if you have one running.
Stop a visit timer
Once a visit is done, you can click 'Stop Timer'. You can then mark the visit complete. The general timer will start running again if you had one running before starting the visit timer.
After the visit is marked as complete, starting a timer for the completed visit is disabled. You would need to mark the visit incomplete in order to start the timer again.
Leaving a note & editing time sheets
To edit a time sheet, go to the Time Sheet tab from the bottom menu on the app. On this page you will see all your logged time from today. To edit a time entry or leave a note on it, tap on that period of time.
It will open up that time sheet entry where the start time, end time, and duration can be edited. You can also leave a note for this period of time.
Note: In the app, users can only view and edit their own time, so they aren't able to view time logged from other users. If you do need to edit other user's timesheets, this should be done from Jobber Online. Only users who have permissions to View/Record/Edit Their Own or View/Record/Edit Everyone's can edit time sheets.
Overnight timers
Time entries are associated with the date the timer was started. This means that if you ever forget to stop a timer or if you work nights, once the clock strikes midnight it may become "stuck" when you try to stop the timer from the app since the time is being associated with a new date. In this case, since only one timer can run at once, you'll need to stop the running timer before being able to clock in or start a new timer.
If you are having difficulties with stopping the running timer, the easiest way to troubleshoot this is to view the user's Time Sheets from Jobber Online. From their time sheets, locate the date with the running time and click Stop timer. If the timer was left running by accident, you may then need to edit the time entry. Once the timer has been stopped, the user will be able to clock in from the app again.
Learn more about Time Sheets in Jobber.