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How to cancel
To cancel your subscription from Jobber Online:
1. Click the Gear Icon in the top right and select Account and Billing.
2. Click on the green How to Cancel Your Jobber Account link in the bottom right corner of this page.
3. Press the red button on this page to Request Cancelation. This will notify our Success Team that you intend to cancel your account and will allow us to process the cancelation once you call to finalize the cancelation details.
4. Give us a call at 1-888-721-1115 and we will finalize the cancelation details with you. Our phone support hours are Monday- Friday from 8 am - 9:45 pm EST.
Canceling your Jobber subscription will prevent you from accessing your account information including all clients, jobs, invoices, and any other information you've entered or that Jobber has generated automatically for you. You will still have access to your Jobber account until the end of the current subscription period you've already paid for, but your subscription will not renew.
Subscription in the app
If you originally subscribed in the Jobber App, your subscription will need to be canceled in the Jobber App as well. To cancel your account, in the Jobber app navigate to the Gear Icon > Subscription, then click the red button to Cancel Subscription.
Once your account has been canceled, you will still have access to your account both online and in the app up until your next scheduled billing date. The next payment date will appear on this page for your reference. Since app subscriptions are processed through the Apple App Store and the Google Play Store, any refund requests must be submitted through your respective app store as these are not handled by Jobber.
After your next payment date has come and gone, your subscription will have expired. This page will update to show available plans you can subscribe to. In the future, if you would like to resubscribe to Jobber you can renew your subscription through your Apple ID or Google Play Store ID.