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You and your team can run your day-to-day operations from anywhere with our iOS and Android mobile apps. Available on the Apple App Store and Google Play Store.
If you've decided to move ahead with Jobber at the end of your 14-day free trial, you can subscribe to the monthly Core Plan conveniently right in the Jobber App.
Note: Monthly core subscriptions are currently only available in the app. To subscribe to a different plan, reach out to our Sales Team at 1-888-475-4473.
To access your subscription in the Jobber App, navigate to the Gear Icon > Subscription.
The subscription page will show the details of the plan you're subscribing to, including the monthly price of your subscription. To subscribe to this plan, tap Subscribe. Depending on your device type, you will see a prompt from either the Apple App Store or Google Play Store to confirm your in-app purchase. To go ahead with the subscription, tap Confirm.
When subscribing to Jobber through the app, your Jobber subscription payments will be billed through the Apple App Store or the Google Play Store, depending on your device.
If you have subscribed to Jobber through Jobber Online rather than the app, your subscription will need to be managed from the website and you will see a prompt from the subscription page in the app to log into Jobber from a web browser.
View your payment history
Your history of subscription payments can be viewed from Jobber Online, rather than the app. You will also receive app subscription receipts from either the Apple App Store or Google Play Store to your email associated with your app store account.
To view your history, start by logging into Jobber from a web browser. Once you're signed in, click the Gear Icon > Account & Billing. This page has a section for Payment History where the date and amount of each subscription payment will appear.
Canceling your subscription
If you originally subscribed in the Jobber App, your subscription will need to be canceled in the Jobber App as well. To cancel your account, navigate to the Gear Icon > Subscription in the Jobber App, then click the red button to Cancel Subscription.
Once your account has been canceled, you will still have access to your account both online and in the app up until your next scheduled billing date. The next payment date will appear on this page for your reference. Since app subscriptions are processed through the Apple App Store and the Google Play Store, any refund requests must be submitted through your respective app store as these are not handled by Jobber.
After your next payment date has come and gone, your subscription will have expired. This page will update to show available plans you can subscribe to. In the future, if you would like to resubscribe to Jobber you can renew your subscription through your Apple ID or Google Play Store ID.
Upgrading your subscription
If you would like to upgrade from the monthly Core Plan or change your billing frequency to pay annually, you will first need to cancel your current mobile subscription before your next billing date so that you don't get charged for the monthly Core Plan again. Don't worry, when you cancel you still have access to your account up until the next billing date.
Once your mobile subscription has been canceled, log into Jobber Online (instead of the app) and navigate to the Gear Icon > Account & Billing page to select the plan of your choice.
If you need a hand while upgrading your plan, reach out to our Success Team and they will be able to help upgrade your plan.